iwoca

2 weeks ago

Customer Success Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Deliver a positive customer journey by engaging with business owners, handling inbound queries across calls, web chat, emails, and helping SMEs complete loan applications. Use your sales ability to convert inbound prospects and educate customers on the services to meet their needs. Join the growing Customer Success team in Leeds, collaborating to reach group targets while improving processes and customer experience.

Location: Leeds

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Deliver a positive customer journey by handling customer queries with care and efficiency.
•Engage with business owners in a friendly manner and educate customers on services to meet their needs.
•Convert inbound prospects using sales ability.
•Answer inbound calls, respond to web chats and customer emails, and handle queries and requests.
•Help businesses complete their loan applications and collaborate with the team to meet group targets.

Pay and Benefits

Salary: GBP 28,000 - 29,000 annually

Perks:Flexible HoursHealth InsuranceGym MembershipPrivate GpPaid HolidaysSabbaticalEquity IncentivesParental LeaveCycle ToElectric CarCounsellingLearning Budget

Key Requirements

•Passion for delighting customers and enthusiasm for helping SMEs, with the ability to build rapport quickly.
•Great time management and multitasking skills to adapt to customer needs.
•A self-starter who takes ownership of customers while collaborating with the team to reach group targets.
•Excellent verbal and written communication skills with a professional manner.
•Ability to think outside the box and confidently propose ideas to improve processes.

Experience:SMEs

Skills:Time managementMultitaskingSelf-starterCommunicationProcess improvement

Company Brief

iwoca

iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.

Industry: Lending

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 4.6

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

iwoca

2 weeks ago

Customer Success Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Leeds

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Deliver a positive customer journey by handling customer queries with care and efficiency.
•Engage with business owners in a friendly manner and educate customers on services to meet their needs.
•Convert inbound prospects using sales ability.
•Answer inbound calls, respond to web chats and customer emails, and handle queries and requests.
•Help businesses complete their loan applications and collaborate with the team to meet group targets.

Pay and Benefits

Salary: GBP 28,000 - 29,000 annually

Perks:Flexible HoursHealth InsuranceGym MembershipPrivate GpPaid HolidaysSabbaticalEquity IncentivesParental LeaveCycle ToElectric CarCounsellingLearning Budget

Key Requirements

•Passion for delighting customers and enthusiasm for helping SMEs, with the ability to build rapport quickly.
•Great time management and multitasking skills to adapt to customer needs.
•A self-starter who takes ownership of customers while collaborating with the team to reach group targets.
•Excellent verbal and written communication skills with a professional manner.
•Ability to think outside the box and confidently propose ideas to improve processes.

Experience:SMEs

Skills:Time managementMultitaskingSelf-starterCommunicationProcess improvement

Company Brief

iwoca

Industry: Lending

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 4.6

Website LinkedIn Glassdoor