Account Manager

Wati
Chennai
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsSkills: ["Communication","Negotiation","Problem-solving","Analytical thinking"]

Manage and grow key client accounts across Wati’s messaging platform and Astra’s AI agentic platform. Own client relationships and account plans, drive cross-sell and upsell of bundled, usage-based solutions, and translate AI/automation value into business outcomes. Negotiate contracts, track performance metrics like NDR and activation, and collaborate with CSM, marketing, product, support, and engineering to execute a cohesive go-to-market strategy.

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Wati
Wati
1 month ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Manage and grow key client accounts across Wati’s messaging platform and Astra’s AI agentic platform. Own client relationships and account plans, drive cross-sell and upsell of bundled, usage-based solutions, and translate AI/automation value into business outcomes. Negotiate contracts, track performance metrics like NDR and activation, and collaborate with CSM, marketing, product, support, and engineering to execute a cohesive go-to-market strategy.
Location: Chennai
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain long-term relationships with key clients across Wati and Astra as their primary point of contact.
  • •Develop and execute strategic account plans that expand Astra capabilities within clients’ existing Wati usage.
  • •Collaborate with CSMs to identify opportunities for AI-driven automation and proactively pitch, demo, and close combined-solution deals.
  • •Articulate the value of Wati and Astra standalone and as an integrated offering to non-technical stakeholders.
  • •Negotiate multi-product bundles and usage-based pricing, and monitor account performance using metrics like NDR, activation, and AI agent adoption.

Key Requirements

  • •5–8 years in account management, sales, or a related role, ideally selling SaaS/CPaaS, martech, or AI/automation products.
  • •Experience selling multi-product platform-plus-add-on portfolios.
  • •Excellent verbal and written communication, translating technical AI/automation concepts into business value.
  • •Strong negotiation and contract management skills, including bundled or usage-based pricing.
  • •Comfort with technology and learning new tools; familiarity with AI agents, chatbots, or conversational automation; CRM experience (e.g., HubSpot) required.
Experience:5-8 yearsSaaSCPaaSMartechAI/automationPlatformMulti-product sales
Skills:CommunicationNegotiationProblem-solvingAnalytical thinking
Tech Stack:WhatsAppInstagramFacebookTikTokSMSAI agentsChatbotsConversational automationCRMHubSpotMetaGoogle

Company Brief

Wati
Provides a WhatsApp-based customer engagement platform that helps businesses manage sales, support, and marketing conversations in one shared inbox. The product includes automation, broadcasts, chatbots, and team collaboration tools for messaging-led workflows.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Hong Kong, Hong Kong
Founded: 2018
WebsiteLinkedIn