Senior Account Representative, SMB (North)

PayPal
Germany
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Ownership","Problem-solving","Collaboration","Analytical judgment","Account planning"]

Own end-to-end commercial relationships for a portfolio of ~80 high-value SMB merchants in Germany. Proactively identify growth opportunities to deepen relationships, expand product adoption, and protect/grow transaction margin. Collaborate across PayPal to resolve merchant needs and handle ambiguous issues without an established playbook. Build tailored account plans and strategies, use AI-powered tools to spot signals and risks, and maintain accurate pipeline and forecast reporting.

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FursaFursa
PayPal
PayPal
20 hours ago

Senior Account Representative, SMB (North)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end commercial relationships for a portfolio of ~80 high-value SMB merchants in Germany. Proactively identify growth opportunities to deepen relationships, expand product adoption, and protect/grow transaction margin. Collaborate across PayPal to resolve merchant needs and handle ambiguous issues without an established playbook. Build tailored account plans and strategies, use AI-powered tools to spot signals and risks, and maintain accurate pipeline and forecast reporting.
Location: Germany
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the commercial relationship with SMB merchants, delivering strong end-to-end outcomes.
  • •Develop tailored account plans and commercial strategies for strategically important merchants.
  • •Use AI-powered tools to identify growth, cross-sell, and risk signals across the portfolio.
  • •Keep pipeline, forecast, and portfolio health reporting accurate, and support less experienced AM colleagues.
  • •Bring together internal teams to resolve merchant needs and work through ambiguous issues without a set playbook.

Pay and Benefits

Perks:Health InsurancePaid LeaveRetirement

Key Requirements

  • •3+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •A track record of owning high-value or strategic customer relationships and delivering commercial outcomes.
  • •Quantifiable experience retaining and growing a complex book of business via cross-sell, upsell, or wallet-share growth.
  • •Comfort using AI and commercial data to prioritize opportunities and intervene early on churn or decline risk.
Education:Bachelor's
Skills:OwnershipProblem-solvingCollaborationAnalytical judgmentAccount planning
Tech Stack:AI

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn