ClickUp

2 weeks ago

Manager, Technical Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead a high-performing Technical Account Management team supporting mid-market to enterprise customers across AMER. Own onboarding through renewal-risk moments by creating clear goals, operating rhythms, and KPI visibility, using health and adoption data to prioritize and intervene early. Partner cross-functionally to deliver seamless customer experiences, surface voice-of-customer insights, and scale AI-driven workflows, agents, and automated playbooks to improve coverage and retention.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a Technical Account Management team supporting mid-market to enterprise accounts across AMER.
•Establish an operating rhythm with clear goals, coaching cadences, performance expectations, and KPI visibility.
•Drive execution across onboarding, adoption, expansion, and renewal-risk moments using customer health and adoption data to prioritize and intervene early.
•Lead or contribute to renewal strategy, deal reviews, and executive business reviews connecting customer activity to retention and growth.
•Partner with Sales, Professional Services, Solutions, Product, and other teams to remove blockers and scale AI-driven workflows, agents, and automated playbooks.

Pay and Benefits

Salary: USD 140,000 - 195,000 annually

Key Requirements

•Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function, including experience managing high-performing customer-facing teams.
•Experience supporting mid-market and enterprise customers in a B2B SaaS environment across retention, adoption, expansion, and executive stakeholder management.
•Proven ability to coach teams through onboarding, value realization, renewal strategy, risk mitigation, and growth across a portfolio of accounts.
•Strong operational judgment using health scores, adoption data, renewal timelines, and account signals to prioritize work and improve outcomes.
•Strong leadership, communication, and cross-functional collaboration to influence senior internal stakeholders and customer decision-makers.

Experience:B2B SaaSCustomer successTechnical account management

Skills:LeadershipCommunicationCross-functional collaborationOperational judgmentPrioritization

Tech Stack:AIAI agentsAutomated playbooksWorkflowsGainsightSalesforceHealth scoresKPI visibilityCRM

Company Brief

ClickUp

ClickUp provides an all-in-one productivity platform that combines tasks, docs, chat, goals, and automation to replace multiple workplace apps and increase team productivity for companies of all sizes.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2017

Glassdoor: 4.1

Website LinkedIn Glassdoor

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ClickUp

2 weeks ago

Manager, Technical Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a Technical Account Management team supporting mid-market to enterprise accounts across AMER.
•Establish an operating rhythm with clear goals, coaching cadences, performance expectations, and KPI visibility.
•Drive execution across onboarding, adoption, expansion, and renewal-risk moments using customer health and adoption data to prioritize and intervene early.
•Lead or contribute to renewal strategy, deal reviews, and executive business reviews connecting customer activity to retention and growth.
•Partner with Sales, Professional Services, Solutions, Product, and other teams to remove blockers and scale AI-driven workflows, agents, and automated playbooks.

Pay and Benefits

Salary: USD 140,000 - 195,000 annually

Key Requirements

•Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function, including experience managing high-performing customer-facing teams.
•Experience supporting mid-market and enterprise customers in a B2B SaaS environment across retention, adoption, expansion, and executive stakeholder management.
•Proven ability to coach teams through onboarding, value realization, renewal strategy, risk mitigation, and growth across a portfolio of accounts.
•Strong operational judgment using health scores, adoption data, renewal timelines, and account signals to prioritize work and improve outcomes.
•Strong leadership, communication, and cross-functional collaboration to influence senior internal stakeholders and customer decision-makers.

Experience:B2B SaaSCustomer successTechnical account management

Skills:LeadershipCommunicationCross-functional collaborationOperational judgmentPrioritization

Tech Stack:AIAI agentsAutomated playbooksWorkflowsGainsightSalesforceHealth scoresKPI visibilityCRM

Company Brief

ClickUp

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2017

Glassdoor: 4.1

Website LinkedIn Glassdoor