Manager, Technical Account Management

ClickUp
United States
Workplace: RemoteFull timeUSD 140,000 - 195,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Leadership","Communication","Cross-functional collaboration","Operational judgment","Prioritization"]

Lead a high-performing Technical Account Management team supporting mid-market to enterprise customers across AMER. Own onboarding through renewal-risk moments by creating clear goals, operating rhythms, and KPI visibility, using health and adoption data to prioritize and intervene early. Partner cross-functionally to deliver seamless customer experiences, surface voice-of-customer insights, and scale AI-driven workflows, agents, and automated playbooks to improve coverage and retention.

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FursaFursa
ClickUp
ClickUp
2 months ago

Manager, Technical Account Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead a high-performing Technical Account Management team supporting mid-market to enterprise customers across AMER. Own onboarding through renewal-risk moments by creating clear goals, operating rhythms, and KPI visibility, using health and adoption data to prioritize and intervene early. Partner cross-functionally to deliver seamless customer experiences, surface voice-of-customer insights, and scale AI-driven workflows, agents, and automated playbooks to improve coverage and retention.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a Technical Account Management team supporting mid-market to enterprise accounts across AMER.
  • •Establish an operating rhythm with clear goals, coaching cadences, performance expectations, and KPI visibility.
  • •Drive execution across onboarding, adoption, expansion, and renewal-risk moments using customer health and adoption data to prioritize and intervene early.
  • •Lead or contribute to renewal strategy, deal reviews, and executive business reviews connecting customer activity to retention and growth.
  • •Partner with Sales, Professional Services, Solutions, Product, and other teams to remove blockers and scale AI-driven workflows, agents, and automated playbooks.

Pay and Benefits

Salary: USD 140,000 - 195,000 annually

Key Requirements

  • •Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function, including experience managing high-performing customer-facing teams.
  • •Experience supporting mid-market and enterprise customers in a B2B SaaS environment across retention, adoption, expansion, and executive stakeholder management.
  • •Proven ability to coach teams through onboarding, value realization, renewal strategy, risk mitigation, and growth across a portfolio of accounts.
  • •Strong operational judgment using health scores, adoption data, renewal timelines, and account signals to prioritize work and improve outcomes.
  • •Strong leadership, communication, and cross-functional collaboration to influence senior internal stakeholders and customer decision-makers.
Experience:B2B SaaSCustomer successTechnical account management
Skills:LeadershipCommunicationCross-functional collaborationOperational judgmentPrioritization
Tech Stack:AIAI agentsAutomated playbooksWorkflowsGainsightSalesforceHealth scoresKPI visibilityCRM

Company Brief

ClickUp
ClickUp provides an all-in-one productivity platform that combines tasks, docs, chat, goals, and automation to replace multiple workplace apps and increase team productivity for companies of all sizes.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Diego, United States
Founded: 2017
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