PRADA Instore CRM Manager (m/f/d) (Vienna, AT)

Drive clienteling excellence in the PRADA Store in Vienna by co-designing the store-level client strategy with management and HQ, leading adoption of CRM tools and processes, and coaching Client Advisors. Ensure client data accuracy, optimize data quality, and manage client lists. Analyze CRM and clienteling performance, monitor KPIs and MBOs, and recommend action plans to elevate clientele and strengthen a customer-centric culture.