PRADA Instore CRM Manager (m/f/d) (Vienna, AT)

Prada Group
Vienna
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 3+ yearsSkills: ["Customer-centric","Coaching","Interpersonal","Communication","Analytical mindset"]

Drive clienteling excellence in the PRADA Store in Vienna by co-designing the store-level client strategy with management and HQ, leading adoption of CRM tools and processes, and coaching Client Advisors. Ensure client data accuracy, optimize data quality, and manage client lists. Analyze CRM and clienteling performance, monitor KPIs and MBOs, and recommend action plans to elevate clientele and strengthen a customer-centric culture.

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Prada Group
Prada Group
1 month ago

PRADA Instore CRM Manager (m/f/d) (Vienna, AT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Drive clienteling excellence in the PRADA Store in Vienna by co-designing the store-level client strategy with management and HQ, leading adoption of CRM tools and processes, and coaching Client Advisors. Ensure client data accuracy, optimize data quality, and manage client lists. Analyze CRM and clienteling performance, monitor KPIs and MBOs, and recommend action plans to elevate clientele and strengthen a customer-centric culture.
Location: Vienna
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Co-design the client strategy at the store level with Management teams and Head Office teams.
  • •Lead transitional management and support teams in adopting new CRM tools, processes, and clienteling practices.
  • •Drive change by supporting the evolution of teams toward a stronger customer-centric culture.
  • •Conduct CRM and clienteling training sessions and support Client Advisors’ performance.
  • •Ensure client data accuracy, optimize data quality, manage client lists, and analyze CRM/clienteling performance to provide action plans to the Store Manager.

Key Requirements

  • •At least 3 years of managerial experience in retail, ideally as Department Manager or Team Manager.
  • •Strong experience in client development and clienteling performance.
  • •Customer-centric and service-oriented mindset.
  • •Experience in transversal management with agility, adaptability, and strong team support.
  • •Fluent spoken German and English expected.
Experience:3+ yearsRetailClienteling
Skills:Customer-centricCoachingInterpersonalCommunicationAnalytical mindset
Languages:GermanEnglish
Tech Stack:ExcelCRMDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn