Full Time Branch Ambassador, Harlem

Discover Financial
New York
Workplace: OnsiteFull timeUSD 51,542 - 54,600 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer focus","Attention to detail","Adaptability","Problem-solving"]

Deliver a high-touch, accuracy-first banking experience as the face of the Harlem branch. Process high-volume cash transactions with strict compliance (security, audit, BSA/AML, and regulatory standards). Help customers confidently use mobile banking features like remote deposit capture and contactless payments, and identify customer needs to recommend the right digital tools and solutions. Maintain a welcoming environment while supporting surrounding branches as needed.

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FursaFursa
Discover Financial
Discover Financial
3 days ago

Full Time Branch Ambassador, Harlem

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver a high-touch, accuracy-first banking experience as the face of the Harlem branch. Process high-volume cash transactions with strict compliance (security, audit, BSA/AML, and regulatory standards). Help customers confidently use mobile banking features like remote deposit capture and contactless payments, and identify customer needs to recommend the right digital tools and solutions. Maintain a welcoming environment while supporting surrounding branches as needed.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Execute high-volume cash transactions with 100% accuracy, following security, audit, BSA/AML, and federal regulatory standards.
  • •Educate clients on mobile banking tools including remote deposit capture and contactless payments.
  • •Listen to customers to identify personal or business needs and pair them with the right digital tools or banking solutions.
  • •Greet customers throughout the space and ensure a warm, community-focused experience while maintaining high-volume efficiency.
  • •Support surrounding branches within a 50-mile radius as needed and adapt to flexible scheduling requirements.

Pay and Benefits

Salary: USD 51,542 - 54,600 annually
Perks:Health InsuranceDentalVision401kPaid LeaveEducation AssistanceLife InsuranceDisability InsurancePaid Parental

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •At least 6 months of cash handling experience.
  • •Strong written and oral communication skills.
  • •Proficient in G-Suite (preferred).
Experience:1+ years
Education:High School
Skills:CommunicationCustomer focusAttention to detailAdaptabilityProblem-solving
Tech Stack:G-SuiteMobile bankingRemote deposit captureContactless payments

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn