1 month ago

AMS Customer Support Labor Strategy

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Oversee the delivery of very large, complex internal projects across multiple regions, managing scope, cost, quality, and communication. Coordinate between product management and engineering, mentor staff, and drive process improvements. Responsible for project finances, planning, and reporting, with senior stakeholder engagement and cross-functional team leadership in a global HP Services context.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Oversee delivery of very large, complex internal projects across regions with high risk, ensuring adherence to standards.
•Manage project financials, budgets, and provide dependable forecasts to management.
•Maintain relationships with upper-level stakeholders and coordinate between product management and engineering.
•Develop project plans, estimations, specifications, and presentations; lead multiple projects across scope, cost, and quality.
•Mentor lower-level employees and lead cross-functional teams to solve complex problems and drive process improvements.

Pay and Benefits

Perks:Health InsuranceDentalVisionDisabilityLife InsuranceParental LeavePaid LeaveHolidaysFlexible Spending

Key Requirements

•Four-year or graduate degree in business or related discipline (or commensurate work experience).
•Typically 10+ years of work experience, preferably in project management and with global projects.
•Preferred Project Management Professional (PMP) certification.
•Knowledge of accounting, agile methodology, data analysis, and project management tools (Microsoft Project).
•Strong communication, stakeholder management, and change management capabilities.

Experience:10+ yearsProject managementIT servicesGlobal projects

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingStakeholder managementChange management

Certifications:PMP

Tech Stack:Microsoft ProjectAgilePMPData AnalysisAccounting

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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