Team Leader, Reservations (Bozeman, MT)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer service","Communication","Interpersonal skills","Organizational skills","Coaching"]

Lead the day-to-day Reservations team to deliver consistent, high-level service for prospective guests. Support departmental performance by implementing selling strategies such as upselling, cross-selling, and suggestive selling. Monitor call volumes, service levels, and staffing coverage, manage third-party booking channels, coach colleagues for service excellence, and handle no-show/late-cancellation charges in line with resort policies. The role is based in Bozeman, Montana.

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Kerzer International
Kerzer International
1 day ago

Team Leader, Reservations (Bozeman, MT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead the day-to-day Reservations team to deliver consistent, high-level service for prospective guests. Support departmental performance by implementing selling strategies such as upselling, cross-selling, and suggestive selling. Monitor call volumes, service levels, and staffing coverage, manage third-party booking channels, coach colleagues for service excellence, and handle no-show/late-cancellation charges in line with resort policies. The role is based in Bozeman, Montana.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist the Reservations Manager with daily task allocation and directing colleagues’ assignments
  • •Drive revenue through upselling, cross-selling, and suggestive selling
  • •Monitor incoming call volumes, service levels, and staffing coverage to minimize abandoned calls
  • •Manage third-party reservation sites/channels to ensure accurate information, rates, inventory, and availability
  • •Provide ongoing coaching, conduct shift briefings when the Manager is absent, and handle no-show/late-cancellation charges per policy

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveColleague Housing

Key Requirements

  • •Minimum 1 year of experience in a hotel or resort Reservations department
  • •Previous experience in a hospitality leadership role
  • •Proficient in Microsoft Office; Opera Property Management System (PMS) preferred
  • •Strong customer service skills and ability to identify revenue opportunities
  • •Excellent communication, interpersonal, and organizational skills
Experience:HospitalityHotelResort
Skills:Customer serviceCommunicationInterpersonal skillsOrganizational skillsCoaching
Tech Stack:Microsoft OfficeOpera Property Management System (PMS)

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn