Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 18 - 20 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivation","Attention to detail","Safety awareness","Customer service"]

Deliver vehicles to customers’ doors while ensuring safe loading/unloading, vehicle inspection, and accurate documentation. Maintain a clean driving record per CMV Driver Qualification requirements, complete customer paperwork, and record thorough notes in the customer tracking system. Work rotating shifts in indoor and outdoor conditions, including potential exposure to extreme weather, and meet compliance needs such as obtaining a Notary and state-specific licensing within defined timelines.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors while ensuring safe loading/unloading, vehicle inspection, and accurate documentation. Maintain a clean driving record per CMV Driver Qualification requirements, complete customer paperwork, and record thorough notes in the customer tracking system. Work rotating shifts in indoor and outdoor conditions, including potential exposure to extreme weather, and meet compliance needs such as obtaining a Notary and state-specific licensing within defined timelines.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using Carvana custom car haulers.
  • •Load/unload vehicles onto the hauler and inspect the hauler to ensure vehicles are safe to drive.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Maintain readiness for rotating shifts and physically demanding work in indoor/outdoor conditions.

Pay and Benefits

Salary: USD 18 - 20 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •Read, write, speak, and understand English.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers (50 lbs) in indoor/outdoor conditions.
  • •Must pass a drug test, obtain a DOT Medical Card, and complete Notary/state licensing requirements within specified timelines.
Experience:2+ years
Skills:Self-motivationAttention to detailSafety awarenessCustomer service
Licenses:Valid driver's licenseChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn