ERP Camsur Pipeline

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Customer-service"]

Join our Philippines-based customer service team as an Associate-CS Phone. You’ll handle inbound inquiries with professionalism in a full-time brick-and-mortar environment, delivering timely assistance to customers while collaborating with SGS Philippines, Inc. and cross-functional teams to maintain high service levels.

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FursaFursa
Sutherland
Sutherland
1 year ago

ERP Camsur Pipeline

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Join our Philippines-based customer service team as an Associate-CS Phone. You’ll handle inbound inquiries with professionalism in a full-time brick-and-mortar environment, delivering timely assistance to customers while collaborating with SGS Philippines, Inc. and cross-functional teams to maintain high service levels.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries via phone with professionalism and courtesy
  • •Provide accurate information and resolve issues to ensure customer satisfaction
  • •Document interactions and update customer records in the system
  • •Coordinate with internal teams to address escalation cases
  • •Maintain knowledge of products and processes to improve first-contact resolution

Key Requirements

  • •1) English fluency and clear communication skills
  • •2) Experience in customer service or phone support (inbound/outbound)
  • •3) Ability to work full-time in a brick-and-mortar environment
  • •4) Strong problem-solving and interpersonal skills
  • •5) Reliable team player with attention to detail
Experience:RetailCustomer Service
Skills:CommunicationProblem-solvingCustomer-service
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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