Philips

6 days ago

Manager Remote Clinical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead a cross-modality contact center team that provides operational and business process support for Philips Imaging Systems customers. Drive remote service improvements and clinical proficiency in the Remote Applications group to deliver faster responses, richer system diagnostics, reduced downtime, and improved productivity. Own standards, metrics, KPIs, and department performance, including customer-facing operating-hour response demands and profit and loss responsibility.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Manage contact center departments providing operational and business process support to internal and external customers for Philips products and services.
•Lead and define short-term (1-year) policy, guiding the department, related processes, and staff toward world-class performance.
•Plan programs, projects, goals, and metrics to improve performance and reduce costs.
•Evaluate alternatives, develop measure packages, and advise higher management when priorities must be set.
•Own contact center profit and loss responsibility and manage adherence to standard work, metrics, and KPIs for consistent resolution of system issues.

Pay and Benefits

Salary: USD 90,000 - 160,000 annually

Perks:Paid Leave401kHsaEquityLearning Budget

Key Requirements

•Bachelor's degree, or minimum 1+ years of experience with a Master's in areas such as Service Delivery or Service Operations (or equivalent).
•Minimum 5 years' experience in one of the six focused modalities: AMI, CT, DXR, IGT, MR, or UL.
•Ability to illustrate a basic understanding of clinical use models across all six modalities: AMI, CT, DXR, IGT, MR, and UL.
•Experience in Customer Services or Customer Relations.
•Prior supervisory experience managing direct reports through influencing and coaching.

Experience:5+ yearsCustomer supportHealthcare imagingContact center

Education:Bachelor's

Skills:LeadershipCoachingCustomer focusPerformance managementProcess improvement

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

6 days ago

Manager Remote Clinical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Manage contact center departments providing operational and business process support to internal and external customers for Philips products and services.
•Lead and define short-term (1-year) policy, guiding the department, related processes, and staff toward world-class performance.
•Plan programs, projects, goals, and metrics to improve performance and reduce costs.
•Evaluate alternatives, develop measure packages, and advise higher management when priorities must be set.
•Own contact center profit and loss responsibility and manage adherence to standard work, metrics, and KPIs for consistent resolution of system issues.

Pay and Benefits

Salary: USD 90,000 - 160,000 annually

Perks:Paid Leave401kHsaEquityLearning Budget

Key Requirements

•Bachelor's degree, or minimum 1+ years of experience with a Master's in areas such as Service Delivery or Service Operations (or equivalent).
•Minimum 5 years' experience in one of the six focused modalities: AMI, CT, DXR, IGT, MR, or UL.
•Ability to illustrate a basic understanding of clinical use models across all six modalities: AMI, CT, DXR, IGT, MR, and UL.
•Experience in Customer Services or Customer Relations.
•Prior supervisory experience managing direct reports through influencing and coaching.

Experience:5+ yearsCustomer supportHealthcare imagingContact center

Education:Bachelor's

Skills:LeadershipCoachingCustomer focusPerformance managementProcess improvement

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn