Client Success Manager

Unity Software
Beijing
Workplace: OnsiteFull timeCNY 117,100 - 208,100 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Organizational skills","Follow-through","Attention to detail","Customer service mindset"]

Own Sales New Money customer onboarding end-to-end for Unity Grow’s APAC Customer Growth team, guiding partners through their first 90 days from handoff to go-live. Educate clients on Offerwall and Unity Ads, track onboarding progress, coordinate required tasks, and follow up on open actions. Support Offerwall and Unity Ads setup, maintain clear onboarding records, and escalate technical or compliance issues when needed.

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FursaFursa
Unity Software
Unity Software
1 day ago

Client Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own Sales New Money customer onboarding end-to-end for Unity Grow’s APAC Customer Growth team, guiding partners through their first 90 days from handoff to go-live. Educate clients on Offerwall and Unity Ads, track onboarding progress, coordinate required tasks, and follow up on open actions. Support Offerwall and Unity Ads setup, maintain clear onboarding records, and escalate technical or compliance issues when needed.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Execute the standard onboarding workflow from Sales handoff through go-live, including kickoff coordination, checklists, account setup, document collection, timeline confirmation, and next-step follow-up.
  • •Deliver customer education on Offerwall and Unity Ads onboarding requirements, common workflows, standard settings, and self-service resources; answer routine questions and support launch preparation.
  • •Provide first 90-day operational support by tracking onboarding progress, following up on open actions, and helping clients complete steps needed for activation and early monetization.
  • •Support cross-product onboarding day-to-day, including Offerwall configuration (virtual currency, entry points, exchange rates, A/B test coordination, allow-listing/block-listing) and Unity Ads readiness checks and setup.
  • •Coordinate onboarding questions and issues using Slack, Salesforce, WeChat, and other channels; document onboarding status and recurring confusion for Sales, Product, and Engineering follow-up.

Pay and Benefits

Salary: CNY 117,100 - 208,100 annually
Perks:Health InsuranceLife InsuranceDisability InsuranceCommuter BenefitsPaid LeaveEquityRetirement Pension

Key Requirements

  • •Bachelor’s degree or higher; recent graduates and early-career candidates with relevant internships, projects, or coursework are encouraged.
  • •Explain onboarding processes clearly, follow up consistently, and organize multiple onboarding tasks for a responsive, structured client experience.
  • •Familiarity with mobile/performance advertising and the roles of advertisers, publishers, ad platforms, and mobile measurement partners; interest in learning the Offerwall ecosystem.
  • •Comfort following standard workflows and using checklists while maintaining accurate onboarding records and completing recurring operational tasks.
  • •Basic technical literacy to understand common onboarding terms (e.g., SDK, API, MMP), follow standard troubleshooting guides, and clearly describe issues.
Experience:Ad-techMobile advertisingPerformance advertising
Education:Bachelor's
Skills:CommunicationOrganizational skillsFollow-throughAttention to detailCustomer service mindset
Languages:EnglishMandarin
Tech Stack:SlackSalesforceWeChatLookerExcelOfferwallUnity AdsSDKAPIMMPA/B testingVirtual currency configuration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Unity Software
Develops the Unity real-time 3D development platform used to create, operate, and monetize interactive experiences and games across mobile, console, PC, and AR/VR platforms. Serves developers, studios, and enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2004
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn