Customer Experience Banker - Danville, IN

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Relationship building","Communication","Presentation"]

Help consumer and business customers achieve their financial goals by retaining and growing relationships in a branch setting. Proactively identify customer needs during pre-set appointments, Centers of Influence, and referral sources, and recommend appropriate deposit, loan, and other banking products. Provide excellent customer service, resolve issues, educate customers on optimizing online, mobile, and ATM banking, and maintain knowledge of products, policies, and technology while following risk and regulatory requirements.

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Huntington Bancshares
Huntington Bancshares
4 months ago

Customer Experience Banker - Danville, IN

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Help consumer and business customers achieve their financial goals by retaining and growing relationships in a branch setting. Proactively identify customer needs during pre-set appointments, Centers of Influence, and referral sources, and recommend appropriate deposit, loan, and other banking products. Provide excellent customer service, resolve issues, educate customers on optimizing online, mobile, and ATM banking, and maintain knowledge of products, policies, and technology while following risk and regulatory requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and effectively resolve customer issues.
  • •Identify opportunities to grow customer relationships using pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships and strengthen internal partnerships.
  • •Educate customers on optimizing their use of bank technology, including online, mobile, and ATM banking.
  • •Maintain knowledge of products, services, technology, and policies while adhering to operational, security, risk, and regulatory requirements.

Key Requirements

  • •High School Diploma or GED and at least 1 year of customer service and sales in banking/financial services or goal-driven retail sales, or business-to-business sales, or military service in an administrative/contracting/civil affairs role.
  • •Bachelor's Degree and 1 year or more of customer service and sales in banking/financial services or goal-driven retail sales, or business-to-business sales experience (preferred).
  • •Ability to build, deepen, and retain customer relationships.
  • •Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, and presentation.
  • •Excellent verbal and written communication skills with comfort using mobile and online banking technology.
Experience:1+ years
Education:Bachelor's
Skills:Customer serviceRelationship buildingCommunicationPresentation
Tech Stack:Online bankingMobile bankingATM banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn