Senior Associate, Benefits

Discover Financial
Richmond, Virginia
Full timeUSD 87,700 - 110,100 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Process improvement","Analytical thinking","Strategic problem-solving","Stakeholder management","Attention to detail"]

Drive continuous improvement for Benefits and HR Services by optimizing end-to-end workflows and partnering with Benefits & HR teams and Global Core HR Platforms. Use data analytics, AI, and strategic problem-solving to enhance operational scalability, support reporting through Workday data, and manage improvements in Jira. Collaborate with Product and Business teams on requirements, ROI assessment, and UAT, while troubleshooting operational issues and supporting end-to-end testing and post-launch monitoring.

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Discover Financial
Discover Financial
1 day ago

Senior Associate, Benefits

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Last checked: 4 hours agoStatus: Live

Job Summary

Drive continuous improvement for Benefits and HR Services by optimizing end-to-end workflows and partnering with Benefits & HR teams and Global Core HR Platforms. Use data analytics, AI, and strategic problem-solving to enhance operational scalability, support reporting through Workday data, and manage improvements in Jira. Collaborate with Product and Business teams on requirements, ROI assessment, and UAT, while troubleshooting operational issues and supporting end-to-end testing and post-launch monitoring.
Location: Richmond, Virginia
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead operational process management and continuous improvement initiatives to simplify and streamline workflows across Benefits & HR Services.
  • •Support team reporting by extracting and analyzing data from Workday and translating findings into actionable insights for strategic decision-making.
  • •Identify and troubleshoot operational issues and systemic vulnerabilities, driving long-term solutions to stabilize the ecosystem.
  • •Partner with Product and Business teams for enhancements, including requirements gathering, ROI assessment, and facilitating User Acceptance Testing (UAT).
  • •Manage work in Jira and collaborate on end-to-end testing strategies and post-launch monitoring to confirm ROI and successful system integrations.

Pay and Benefits

Salary: USD 87,700 - 110,100 annually

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 1 year of experience in Human Resources, Benefits, or Payroll administration.
  • •At least 1 year of experience participating in technology projects with demonstrated project management from concept to completion and effective stakeholder engagement.
  • •2+ years of experience in Systems Analysis, Information Technology, Data Analytics, or Benefits.
  • •At least 1 year of experience supporting testing strategy, test plans/scenarios/cases, and User Acceptance Testing (UAT).
Experience:1+ yearsHuman resourcesBenefits administrationPayroll administration
Education:Bachelor's
Skills:Process improvementAnalytical thinkingStrategic problem-solvingStakeholder managementAttention to detail
Tech Stack:WorkdaySalesforceJiraMS OfficeOutlookWordExcelPowerPointGoogle SuiteGoogle DocsGoogle SlidesGoogle SheetsAIGoogle Apps ScriptVBAKainos

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn