Senior Field Enablement Business Partner

Twilio
Ontario, British Columbia, Alberta
Workplace: RemoteFull timeCAD 120,640 - 150,800 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Analytical","Consultative","Facilitation","Stakeholder management","Self-starter"]

Own and scale enablement for the Global Customer Services organization within a GTM Enablement team. Partner with leadership to analyze performance data, identify skill gaps, and design high-impact vILT and in-person training. Execute enablement roadmaps with measurable pre/post evaluation and long-term adoption, co-design modern curricula with LXD, and continuously optimize content using enablement platforms and CRM/LMS data. Maintain a competitive edge through ongoing market and competitor monitoring.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Twilio
Twilio
22 hours ago

Senior Field Enablement Business Partner

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and scale enablement for the Global Customer Services organization within a GTM Enablement team. Partner with leadership to analyze performance data, identify skill gaps, and design high-impact vILT and in-person training. Execute enablement roadmaps with measurable pre/post evaluation and long-term adoption, co-design modern curricula with LXD, and continuously optimize content using enablement platforms and CRM/LMS data. Maintain a competitive edge through ongoing market and competitor monitoring.
Location: Ontario, British Columbia, Alberta
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with GCS leadership to analyze performance data and define targeted enablement solutions.
  • •Facilitate interactive virtual instructor-led (vILT) and in-person sessions for specific field roles and audiences.
  • •Collaboratively plan, prioritize, and execute enablement roadmaps with pre/post evaluation metrics and long-term adoption.
  • •Co-design modern curriculum with the Learning Experience Design (LXD) team using adult learning theory and measurable business outcomes.
  • •Continuously evaluate and optimize curriculum effectiveness by updating content and internal knowledge bases based on data.
Travel: Medium travel

Pay and Benefits

Salary: CAD 120,640 - 150,800 annually
Perks:Health InsuranceParental LeaveWellness Stipend

Key Requirements

  • •5+ years’ experience in services/sales enablement, services/sales operations, or direct professional services, with 3+ years in a strategic enablement or business partner role.
  • •Demonstrated success driving measurable performance impact and ROI through field enablement programs.
  • •Deep understanding of the B2B sales/services cycle in SaaS or complex enterprise tech environments.
  • •Hands-on experience with enablement platforms (e.g., Highspot, Gong), LMS, and CRMs (e.g., Salesforce).
  • •Strong understanding of adult learning theory and using frameworks like Bloom’s Taxonomy to design outcomes-based learning.
Experience:5+ yearsSaaSB2BEnterprise tech
Skills:AnalyticalConsultativeFacilitationStakeholder managementSelf-starter
Tech Stack:HighspotGongLearning Management Systems (LMS)SalesforceCRMs

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn