Customer Solutions Engineer II

Fivetran
Colorado
Workplace: RemoteFull timeUSD 111,714 - 134,062 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Customer focus","Collaboration","Documentation"]

Provide frontline technical support for dbt Labs customers by resolving questions and complex issues through tickets, email, and video. Build deep expertise across the dbt platform, take ownership from troubleshooting to resolution, and improve documentation for accuracy and clarity. Collaborate across time zones with engineers and stakeholders while using conversational AI tools to research, author, review, and synthesize support and enablement content.

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FursaFursa
Fivetran
Fivetran
3 days ago

Customer Solutions Engineer II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide frontline technical support for dbt Labs customers by resolving questions and complex issues through tickets, email, and video. Build deep expertise across the dbt platform, take ownership from troubleshooting to resolution, and improve documentation for accuracy and clarity. Collaborate across time zones with engineers and stakeholders while using conversational AI tools to research, author, review, and synthesize support and enablement content.
Location: Colorado
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support customers across tickets, email, and video, troubleshooting from simple queries to complex technical issues.
  • •Build and deepen expertise across all facets of the dbt platform to handle any customer challenge.
  • •Take ownership of customer issues from initial troubleshooting through to resolution.
  • •Enhance documentation to be technically accurate and easy to understand.
  • •Collaborate with peers, engineering, and stakeholders across time zones to deliver high-quality support using conversational AI tools.

Pay and Benefits

Salary: USD 111,714 - 134,062 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveParental LeaveVolunteer DaysCell StipendLearning Budget

Key Requirements

  • •Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
  • •Strong written and verbal communication skills with a genuine drive to solve problems and help others.
  • •Technical foundation for a SaaS support environment and experience in roles that merge technical support with client-facing work (e.g., engineering support or customer success).
  • •Experience building documentation or technical how-to guides across multiple media (text, images, video).
  • •Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to research, author, review, and synthesize support and enablement content.
Experience:SaaSData engineering
Skills:CommunicationProblem-solvingCustomer focusCollaborationDocumentation
Languages:English
Tech Stack:DbtSQLAPIsYAMLJSONZendeskDatadogLogicMonitorSnowflakeBigQueryClaudeChatGPT

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn