Customer Service Representative I

Home BancShares
Texas
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer communication","Customer service","Problem resolution","Professionalism","Attention to compliance"]

Build customer loyalty by retaining existing relationships and opening new deposit accounts such as checking, savings, CDs, and IRAs. You’ll answer questions about products, rates, and services, resolve customer concerns, and cross-sell appropriate bank offerings. As needed, you’ll support teller functions and assist with loan origination and processing, while following all compliance and documentation requirements and completing required BSA/AML training.

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Home BancShares
Home BancShares
1 day ago

Customer Service Representative I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: first listed 1 day ago

Job Summary

Build customer loyalty by retaining existing relationships and opening new deposit accounts such as checking, savings, CDs, and IRAs. You’ll answer questions about products, rates, and services, resolve customer concerns, and cross-sell appropriate bank offerings. As needed, you’ll support teller functions and assist with loan origination and processing, while following all compliance and documentation requirements and completing required BSA/AML training.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Retain existing customer relationships and establish new deposit accounts in line with branch goals.
  • •Promote and cross-sell bank products and services based on customer needs.
  • •Resolve customer concerns and drive long-term problem resolution.
  • •Support teller functions as needed and assist with loan origination and processing when required.
  • •Complete BSA/AML and other compliance training and track required documentation.

Key Requirements

  • •Open new deposit accounts including checking, savings, CDs, IRAs, and other bank products.
  • •Comply with all applicable regulations, policies, and procedures.
  • •Assess customer needs and cross-sell appropriate products and services.
  • •Function as Teller, Sr. Teller, or Teller Supervisor as needed.
  • •High school or GED with 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
Education:High School
Skills:Customer communicationCustomer serviceProblem resolutionProfessionalismAttention to compliance
Tech Stack:Spreadsheet10-KeyPayroll SystemsWord Processing/Typing

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn