CAVH HVAC

3 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide day-to-day order release and customer communication across the HVAC OEM network, coordinating with Project Managers and Sales to ensure timely, accurate shipping updates. Respond promptly to inquiries, supply packing slips and installation manuals, and collaborate with internal teams to resolve challenges. Process claims with required documentation, supporting ongoing optimization of the Customer Service/Fulfillment function.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Release customer orders to factories and coordinate approvals with the accounting department.
•Provide timely and accurate shipping dates and tracking information to customers.
•Enter and release orders to factories, collaborating with internal teams to address approvals and issues.
•Collaborate with Project Managers, Sales, and other departments to understand and resolve customer challenges.
•Process customer claims and submit required factory documentation and forms.

Pay and Benefits

Perks:MedicalDentalVision401kDisabilityTime OffHolidays

Key Requirements

•High school diploma or GED
•Minimum of 3 years of customer service or inside sales support
•Excellent organizational and time management skills
•Proficient in Windows-based software and strong written and verbal communication
•Experience with Customer Relationship Management (CRM) systems and accounting/project management software

Experience:3+ yearsHVACOEMManufacturing

Education:High School

Skills:CommunicationOrganizationTime managementProblem-solvingRelationship building

Languages:English

Tech Stack:CRMMicrosoft OfficeWindows

Company Brief

CAVH HVAC

Provides HVAC design, installation, maintenance, and repair services for commercial and residential clients, including heating, ventilation, air conditioning, and refrigeration systems, plus related mechanical contracting and service solutions.

Industry: Construction

Growth: Established Company

Website

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CAVH HVAC

3 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Release customer orders to factories and coordinate approvals with the accounting department.
•Provide timely and accurate shipping dates and tracking information to customers.
•Enter and release orders to factories, collaborating with internal teams to address approvals and issues.
•Collaborate with Project Managers, Sales, and other departments to understand and resolve customer challenges.
•Process customer claims and submit required factory documentation and forms.

Pay and Benefits

Perks:MedicalDentalVision401kDisabilityTime OffHolidays

Key Requirements

•High school diploma or GED
•Minimum of 3 years of customer service or inside sales support
•Excellent organizational and time management skills
•Proficient in Windows-based software and strong written and verbal communication
•Experience with Customer Relationship Management (CRM) systems and accounting/project management software

Experience:3+ yearsHVACOEMManufacturing

Education:High School

Skills:CommunicationOrganizationTime managementProblem-solvingRelationship building

Languages:English

Tech Stack:CRMMicrosoft OfficeWindows

Company Brief

CAVH HVAC

Industry: Construction

Growth: Established Company

Website