Customer Success Manager - AIRS

Anduril
United States
Workplace: OnsiteFull timeUSD 30 - 37 hourlyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Cross-functional coordination","Attention to detail","Prioritization","Calm under pressure"]

Own end-to-end customer experience for post-sale repairs and upgrades, serving as the single point of accountability for RMA activities. Track RMA units across ERP/PLM systems, coordinate with production, shipping/receiving, and supply chain teams, and deliver proactive status updates. Drive RMAs to resolution against turnaround targets by forecasting materials, coordinating shipping/receiving, and identifying delay drivers to improve on-time performance and account retention.

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FursaFursa
Anduril
Anduril
1 day ago

Customer Success Manager - AIRS

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own end-to-end customer experience for post-sale repairs and upgrades, serving as the single point of accountability for RMA activities. Track RMA units across ERP/PLM systems, coordinate with production, shipping/receiving, and supply chain teams, and deliver proactive status updates. Drive RMAs to resolution against turnaround targets by forecasting materials, coordinating shipping/receiving, and identifying delay drivers to improve on-time performance and account retention.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the primary customer contact and single point of accountability for all post-sale RMA activities and customer relationships.
  • •Track RMA unit status and physical location in ERP and PLM systems to ensure data accuracy.
  • •Provide proactive, transparent customer status updates throughout the production, shipping, and return lifecycle.
  • •Coordinate with operations leadership and production staff to resolve priority conflicts and align customer messaging.
  • •Oversee shipping/receiving and issue repair reports with corrective actions while supporting invoicing and shipping authorizations.

Pay and Benefits

Salary: USD 30 - 37 hourly
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in production coordination, customer success, account management, or program coordination, ideally in manufacturing, hardware, defense, or aerospace.
  • •Proven track record managing and improving on-time delivery, RMA/returns, or service-level commitments.
  • •Comfort navigating ERP and PLM/production-tracking systems (Oracle, Odoo, Teamcenter, Forge or equivalents) to track physical units.
  • •Strong customer-facing experience communicating clearly, including delivering difficult updates early.
  • •High attention to detail and strong cross-functional coordination with production, shipping/receiving, and supply chain teams.
Experience:3+ yearsManufacturingHardwareDefenseAerospace
Skills:CommunicationCross-functional coordinationAttention to detailPrioritizationCalm under pressure
Languages:English
Tech Stack:ERPPLMOracleOdooTeamcenterForge

Eligibility

Security Clearance:Secret

Company Brief

Anduril
Designs and builds advanced defense systems combining autonomous aircraft, sensors, and AI-driven software for military and national security applications, focused on modernizing battlefield capabilities and distributed sensing.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Costa Mesa, United States
Founded: 2017
WebsiteLinkedIn