Customer Service Representative

Qureos
San Francisco
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Critical thinking","Empathy","Customer focus","Attention to detail","Conflict resolution"]

Serve as the first point of contact for customers, answering inquiries via phone, email, and chat with timely, accurate support. Diagnose issues by gathering details and troubleshooting to resolve concerns at the root cause. Handle orders, returns, and exchanges while ensuring a smooth end-to-end customer experience. Maintain detailed interaction records and collaborate with sales and technical support to deliver comprehensive solutions, while continuously improving processes based on feedback.

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FursaFursa
Qureos
Qureos
15 hours ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for customers, answering inquiries via phone, email, and chat with timely, accurate support. Diagnose issues by gathering details and troubleshooting to resolve concerns at the root cause. Handle orders, returns, and exchanges while ensuring a smooth end-to-end customer experience. Maintain detailed interaction records and collaborate with sales and technical support to deliver comprehensive solutions, while continuously improving processes based on feedback.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the first line of communication for customer inquiries via phone, email, and chat.
  • •Troubleshoot customer issues by listening, asking relevant questions, and identifying root causes.
  • •Process customer orders, returns, and exchanges to ensure a seamless experience.
  • •Maintain detailed records of customer interactions and transactions in a database for follow-up and tracking.
  • •Collaborate with sales and technical support to provide comprehensive solutions and improve service delivery.

Key Requirements

  • •Excellent verbal and written communication skills to convey information clearly and effectively.
  • •Ability to use customer service software and navigate digital platforms.
  • •Strong problem-solving skills to identify root causes and resolve issues under pressure.
  • •A customer-centric attitude with patience, empathy, and a genuine desire to assist customers.
  • •Comfort working in a fast-paced environment while managing multiple tasks with attention to detail.
Skills:CommunicationProblem-solvingCritical thinkingEmpathyCustomer focusAttention to detailConflict resolution
Tech Stack:Customer service softwareCRM systemsEmailChatDigital platforms

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn