System Administrator I

Delivery Hero
Oslo
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 1+ yearsSkills: ["Self-driven","Detail-oriented","Independent ownership","Communication","Service orientation"]

Support end users across hardware, software, and accounts through troubleshooting and ticket resolution using Jira and ServiceNow. Manage IT assets lifecycle and maintain endpoint compliance with MDM tools (JAMF, Intune). Own access management via Okta and SailPoint IIQ, and help drive onboarding/offboarding efficiency and IT service KPIs/SLAs. Leverage AI assistants and pilot automations to reduce manual work and improve knowledge-base coverage.

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FursaFursa
Delivery Hero
Delivery Hero
17 hours ago

System Administrator I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Support end users across hardware, software, and accounts through troubleshooting and ticket resolution using Jira and ServiceNow. Manage IT assets lifecycle and maintain endpoint compliance with MDM tools (JAMF, Intune). Own access management via Okta and SailPoint IIQ, and help drive onboarding/offboarding efficiency and IT service KPIs/SLAs. Leverage AI assistants and pilot automations to reduce manual work and improve knowledge-base coverage.
Location: Oslo
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Provide on-site and remote end-user support for hardware, software, and account/workstation setup via chat, email, and in person.
  • •Log, prioritize, and resolve tickets by business criticality, covering networking, printers, and A/V, and partner with the Infrastructure team on larger projects.
  • •Track IT assets across their lifecycle and maintain MDM (Jamf, Intune) compliance across enterprise devices.
  • •Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.
  • •Maintain onboarding/offboarding efficiency and service KPIs/SLAs, and use AI assistants to draft documentation and pilot automations for ticketing and onboarding/offboarding.

Pay and Benefits

Equity and Bonus:Equity
Perks:Gym MembershipCommuter BenefitsLearning BudgetHealth InsuranceTravel AllowanceEmployee Discount

Key Requirements

  • •Minimum of 1 year of experience in IT operations or 1st-level support managing workstations and endpoint devices (Windows and macOS).
  • •Strong troubleshooting skills for hardware and enterprise IT software.
  • •Ability to work independently and own issues end-to-end.
  • •High service orientation and excellent customer service skills.
  • •Strong communication skills (verbal and written).
Experience:1+ yearsIT operationsEnd-user support
Skills:Self-drivenDetail-orientedIndependent ownershipCommunicationService orientation
Languages:English
Tech Stack:JiraServiceNowMDMJamfIntuneOktaSailPoint IIQWindowsMacOSCopilotClaudeChatGPTGeminiAI assistantsA/V

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor