1 day ago

IT Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide on-site IT support for employees in the Waterloo/Kitchener-Waterloo office, triaging issues via the Jira ticket queue and troubleshooting MacOS, SaaS tools, accounts, devices, networks, and Zoom rooms. Support internal events (including Makers Faire) with planning, A/V setup, and day-of assistance. Independently handle ambiguous improvement projects by simplifying and automating repetitive support work and maintaining documentation in Notion.

Location: Waterloo

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Handle employee IT tickets in the Jira queue with clear communication and ownership.
•Support employees with MacOS, SaaS tools, account access, and general troubleshooting.
•Troubleshoot device, network, and Zoom room issues and coordinate with IT Engineering to implement solutions.
•Support internal events (e.g., Makers Faire) including planning, setup, equipment testing, and day-of assistance.
•Take on ambiguous tasks independently, improving and documenting processes to simplify or automate repetitive support work.

Travel: Low travel

Pay and Benefits

Salary: CAD 30.3 - 41.85 hourly

Equity and Bonus:Equity

Key Requirements

•2+ years of experience in an IT Support, Help Desk, or deskside role.
•Experience supporting MacOS, SaaS applications, and basic A/V setups.
•Strong troubleshooting skills and the ability to solve issues independently.
•Comfortable using Jira, Slack, Zoom, Notion, and FleetDM.
•Clear written and verbal communication and the ability to manage multiple tasks at once.

Skills:TroubleshootingCommunicationOwnershipOrganizationSelf-starter initiative

Languages:English

Tech Stack:MacOSSaaSA/VJiraSlackZoomNotionFleetDMZoom rooms

Company Brief

Faire

Operates a wholesale marketplace connecting independent retailers with emerging and established brands, providing ordering, logistics, and payment solutions to help small businesses discover and stock unique products.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Faire

1 day ago

IT Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Waterloo

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Handle employee IT tickets in the Jira queue with clear communication and ownership.
•Support employees with MacOS, SaaS tools, account access, and general troubleshooting.
•Troubleshoot device, network, and Zoom room issues and coordinate with IT Engineering to implement solutions.
•Support internal events (e.g., Makers Faire) including planning, setup, equipment testing, and day-of assistance.
•Take on ambiguous tasks independently, improving and documenting processes to simplify or automate repetitive support work.

Travel: Low travel

Pay and Benefits

Salary: CAD 30.3 - 41.85 hourly

Equity and Bonus:Equity

Key Requirements

•2+ years of experience in an IT Support, Help Desk, or deskside role.
•Experience supporting MacOS, SaaS applications, and basic A/V setups.
•Strong troubleshooting skills and the ability to solve issues independently.
•Comfortable using Jira, Slack, Zoom, Notion, and FleetDM.
•Clear written and verbal communication and the ability to manage multiple tasks at once.

Skills:TroubleshootingCommunicationOwnershipOrganizationSelf-starter initiative

Languages:English

Tech Stack:MacOSSaaSA/VJiraSlackZoomNotionFleetDMZoom rooms

Company Brief

Faire

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn