IT Support Technician

Faire
Waterloo
Workplace: OnsiteFull timeCAD 30.3 - 41.85 hourlyFunction: IT Support & HelpdeskSkills: ["Troubleshooting","Communication","Ownership","Organization","Self-starter initiative"]

Provide on-site IT support for employees in the Waterloo/Kitchener-Waterloo office, triaging issues via the Jira ticket queue and troubleshooting MacOS, SaaS tools, accounts, devices, networks, and Zoom rooms. Support internal events (including Makers Faire) with planning, A/V setup, and day-of assistance. Independently handle ambiguous improvement projects by simplifying and automating repetitive support work and maintaining documentation in Notion.

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Faire
Faire
1 month ago

IT Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide on-site IT support for employees in the Waterloo/Kitchener-Waterloo office, triaging issues via the Jira ticket queue and troubleshooting MacOS, SaaS tools, accounts, devices, networks, and Zoom rooms. Support internal events (including Makers Faire) with planning, A/V setup, and day-of assistance. Independently handle ambiguous improvement projects by simplifying and automating repetitive support work and maintaining documentation in Notion.
Location: Waterloo
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Handle employee IT tickets in the Jira queue with clear communication and ownership.
  • •Support employees with MacOS, SaaS tools, account access, and general troubleshooting.
  • •Troubleshoot device, network, and Zoom room issues and coordinate with IT Engineering to implement solutions.
  • •Support internal events (e.g., Makers Faire) including planning, setup, equipment testing, and day-of assistance.
  • •Take on ambiguous tasks independently, improving and documenting processes to simplify or automate repetitive support work.
Travel: Low travel

Pay and Benefits

Salary: CAD 30.3 - 41.85 hourly
Equity and Bonus:Equity

Key Requirements

  • •2+ years of experience in an IT Support, Help Desk, or deskside role.
  • •Experience supporting MacOS, SaaS applications, and basic A/V setups.
  • •Strong troubleshooting skills and the ability to solve issues independently.
  • •Comfortable using Jira, Slack, Zoom, Notion, and FleetDM.
  • •Clear written and verbal communication and the ability to manage multiple tasks at once.
Skills:TroubleshootingCommunicationOwnershipOrganizationSelf-starter initiative
Languages:English
Tech Stack:MacOSSaaSA/VJiraSlackZoomNotionFleetDMZoom rooms

Company Brief

Faire
Operates a wholesale marketplace connecting independent retailers with emerging and established brands, providing ordering, logistics, and payment solutions to help small businesses discover and stock unique products.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn