Manager, Project Management (Customer Service Platforms)

Discover Financial
Richmond, Virginia, Chicago
Workplace: OnsiteFull timeUSD 138,100 - 173,400 annuallyFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: bachelorsSkills: ["Strategic relationship building","Effective communication","Critical thinking","Analytical problem-solving","Process and risk expertise"]

Lead delivery execution for the Well Managed control suite, transforming it to be more automated, effective, and resilient. Provide L2 process oversight for core platforms supporting marketing, credit line management, and balance transfer programs. Solve end-to-end process and risk problems, document and maintain controls, drive stakeholder alignment across Risk, Product, Tech, and Data, and ensure operational resilience through metrics, monitoring, audit outcomes, and continuous improvement.

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Discover Financial
Discover Financial
4 days ago

Manager, Project Management (Customer Service Platforms)

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead delivery execution for the Well Managed control suite, transforming it to be more automated, effective, and resilient. Provide L2 process oversight for core platforms supporting marketing, credit line management, and balance transfer programs. Solve end-to-end process and risk problems, document and maintain controls, drive stakeholder alignment across Risk, Product, Tech, and Data, and ensure operational resilience through metrics, monitoring, audit outcomes, and continuous improvement.
Location: Richmond, Virginia, Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Provide critical L2 process oversight for platforms supporting marketing, credit line management, and balance transfer programs.
  • •Serve as leader and subject matter expert for well-managed delivery execution and process innovation.
  • •Own, operate, and document end-to-end processes; identify failure modes; develop and maintain controls for compliance and risk reduction.
  • •Collaborate with stakeholders across Risk, Product, Tech, and Data to drive transparency, buy-in, and manage expectations.
  • •Lead operational resilience by resolving complaints and risk events and incorporating audit/testing observations into continuous improvement cycles.

Pay and Benefits

Salary: USD 138,100 - 173,400 annually

Key Requirements

  • •Bachelor’s Degree or Military experience
  • •At least 4 years of Project Management experience
  • •At least 1 year of People Management experience
  • •Masters Degree or MBA
  • •PMP, Lean, Agile or Six Sigma certification
Experience:4+ years
Education:Bachelor's
Skills:Strategic relationship buildingEffective communicationCritical thinkingAnalytical problem-solvingProcess and risk expertise
Certifications:PMPLeanAgileSix Sigma

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn