Customer Service Executive (Central Singapore, 01, SG)

Crh
Singapore
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Interpersonal skills","Communication","Customer centric approach","Problem resolution","Forward thinking"]

Support the Sales Team by processing customer orders and responding to inquiries promptly. Generate sales quotations, sales orders, delivery orders, and sales invoices, coordinate with supply chain for stock availability, and keep customers updated on delivery schedules. Handle customer complaints professionally and instantly, actively promote associate products, and manage customer and logistics information, including coordinating project logistics and maintaining an accurate customer database.

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FursaFursa
Crh
Crh
19 hours ago

Customer Service Executive (Central Singapore, 01, SG)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support the Sales Team by processing customer orders and responding to inquiries promptly. Generate sales quotations, sales orders, delivery orders, and sales invoices, coordinate with supply chain for stock availability, and keep customers updated on delivery schedules. Handle customer complaints professionally and instantly, actively promote associate products, and manage customer and logistics information, including coordinating project logistics and maintaining an accurate customer database.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Process customer orders accurately and timely, including generating sales quotation, sales order, delivery order, and sales invoice.
  • •Coordinate with supply chain to ensure stock availability and ability to meet customer delivery schedules.
  • •Communicate with internal and external customers by updating them on delivery schedule.
  • •Handle customer complaints professionally and instantly, and actively promote associate products.
  • •Manage customer database and logistics coordination, including maintaining filing systems and coordinating deliveries.

Pay and Benefits

Perks:PensionHealth InsuranceLearning Budget

Key Requirements

  • •Graduate degree or diploma (any discipline) with relevant experience.
  • •Some working experience, including hands-on work and report/document writing.
  • •Ability to handle internal and external customer complaints over email/phone/web interface.
  • •Good interpersonal skills and the ability to interact professionally with people at all levels.
  • •Knowledge of ERP system would be advantageous.
Skills:Interpersonal skillsCommunicationCustomer centric approachProblem resolutionForward thinking
Languages:English
Tech Stack:ERP

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn