Team Lead Rider On Ground Ops

Delivery Hero
Egypt
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 3-4 yearsEducation: bachelorsSkills: ["Leadership","Communication","Flexibility","Ability to work under pressure"]

Lead day-to-day logistics operations across assigned zones by tracking and improving 3PL performance, coordinator/captain responsiveness, and SLA delivery. Monitor vendors and critical cases (Jira tickets) to ensure timely closure, and produce daily performance/efficiency reports with analytics and direction. Run weekly live meetings with 3PL and store managers to assess results, re-coach teams, and remove obstacles to keep operations smooth.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Team Lead Rider On Ground Ops

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead day-to-day logistics operations across assigned zones by tracking and improving 3PL performance, coordinator/captain responsiveness, and SLA delivery. Monitor vendors and critical cases (Jira tickets) to ensure timely closure, and produce daily performance/efficiency reports with analytics and direction. Run weekly live meetings with 3PL and store managers to assess results, re-coach teams, and remove obstacles to keep operations smooth.
Location: Egypt
Workplace: Onsite
Employment Type: Contract
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Track and enhance 3PL performance in assigned zones while keeping daily operations and communication smooth.
  • •Monitor coordinator and captain response rates and SLA for 3PL requests and inquiries.
  • •Ensure critical cases (Jira tickets) are closed within SLA.
  • •Send daily performance and efficiency reports to coordinators, sharing insights and directions to improve.
  • •Run weekly live meetings with 3PL managers and store managers to assess performance and re-coach teams if needed.

Key Requirements

  • •Bachelor’s degree in logistics or a related field.
  • •3-4 years of full-time experience in logistics.
  • •Experience working with drivers and managing large groups of people.
  • •Strong leadership skills and ability to work under pressure.
  • •Fluent in Arabic and English with written and verbal communication skills.
Experience:3-4 yearsLogisticsLast-mile delivery
Education:Bachelor's in logistics
Skills:LeadershipCommunicationFlexibilityAbility to work under pressure
Languages:ArabicEnglish
Tech Stack:Jira

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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