Applications Consultant (IT) (Murdoch, Western Australia, AU, 6150)

Serco
Australia
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Troubleshooting","Problem-solving","Stakeholder engagement","Communication","Independent work"]

Support and improve a portfolio of business-critical FM and clinical applications for Fiona Stanley Hospital. Provide Level 2/3 troubleshooting and administration, manage incidents and service requests using ITIL, and coordinate upgrades, patches, releases, testing, and change management. Monitor application health, perform root cause analysis, maintain technical documentation, and partner with vendors and internal teams on risk resolution, enhancements, optimization, and modernisation.

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FursaFursa
Serco
Serco
1 day ago

Applications Consultant (IT) (Murdoch, Western Australia, AU, 6150)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support and improve a portfolio of business-critical FM and clinical applications for Fiona Stanley Hospital. Provide Level 2/3 troubleshooting and administration, manage incidents and service requests using ITIL, and coordinate upgrades, patches, releases, testing, and change management. Monitor application health, perform root cause analysis, maintain technical documentation, and partner with vendors and internal teams on risk resolution, enhancements, optimization, and modernisation.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Manage daily application operations, incidents, and service requests using ITIL Incident and Problem Management practices.
  • •Provide Level 2 and Level 3 support for business-critical applications, troubleshooting complex application, database, and integration issues.
  • •Coordinate application upgrades, patches, releases, and testing activities through Change and Release Management processes.
  • •Monitor application performance, availability, and operational health; conduct root cause analysis and contribute to problem management and continuous improvement.
  • •Maintain technical documentation and support procedures, work with vendors/internal teams to resolve defects, and participate in application enhancements and modernisation initiatives.

Pay and Benefits

Perks:Learning BudgetWellness Stipend

Key Requirements

  • •Experience supporting enterprise business applications in a complex operational environment.
  • •Strong troubleshooting and problem-solving skills for business-critical applications.
  • •Experience working with ITIL-aligned service management practices, including managing incidents, service requests, problems, and changes.
  • •Strong stakeholder engagement and communication skills with the ability to manage competing priorities and work independently.
  • •Desirable: strong SQL skills and experience with Microsoft SQL Server or PostgreSQL environments.
Experience:ITILHealthcare
Skills:TroubleshootingProblem-solvingStakeholder engagementCommunicationIndependent work
Tech Stack:ITILSQLMicrosoft SQL ServerPostgreSQLServiceNowJiraBMC HelixC#PythonPowerShellGitHL7SOAPRESTJSONETLService management

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn