Experienced Customer Relationship Professional with Italian (m/f/d) - hybrid

Honeywell
Poland
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Communication","Relationship building","Ownership","Teamwork","Training"]

Provide exceptional customer service while building and maintaining strong customer relationships to drive satisfaction, retention, and revenue growth. Serve as the main point of contact for complex top-customer queries and act as a process expert by identifying gaps, sharing best practices, and supporting escalations. Run reports and analysis, support end-to-end onboarding and operational training, and help improve processes using SLA/KPI monitoring and continuous-improvement methods.

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Honeywell
Honeywell
1 day ago

Experienced Customer Relationship Professional with Italian (m/f/d) - hybrid

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide exceptional customer service while building and maintaining strong customer relationships to drive satisfaction, retention, and revenue growth. Serve as the main point of contact for complex top-customer queries and act as a process expert by identifying gaps, sharing best practices, and supporting escalations. Run reports and analysis, support end-to-end onboarding and operational training, and help improve processes using SLA/KPI monitoring and continuous-improvement methods.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional customer service and support to drive retention, loyalty, and customer satisfaction.
  • •Act as the main point of contact for complex top-customer-related queries and process issues, identifying process gaps.
  • •Support end-to-end customer onboarding and operational training for new team members; assist and support escalations.
  • •Run reports and analysis for the team; help the supervisor as backup and process expert following SOPs and standard work.
  • •Improve customer and process outcomes across teams using SLA/KPI monitoring, continuous improvement, and Kaizen/Agile methodologies.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMultisport CardAnnual BonusPaid Leave

Key Requirements

  • •Business fluent in written and spoken English and Italian.
  • •3+ years of customer support and/or related experience in supply chain, order management, OTC, sales, or logistics.
  • •Strong knowledge of CRM/ERP business processes; SAP is required.
  • •Bachelor’s degree (or equivalent experience).
  • •High level of MS Office skills (Excel, Word, Outlook, PowerPoint, Teams) and excellent communication skills.
Experience:Customer supportSupply chainOrder managementOrder-to-cash (OTC)Logistics
Education:High School
Skills:CommunicationRelationship buildingOwnershipTeamworkTraining
Languages:EnglishItalian
Tech Stack:SAPCRMERPExcelWordOutlookPowerPointTeams

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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