Customer Success Manager | Sustainability | Fashion Supply Chains

Worldly
Portugal, Paris, Spain, London, Italy, Berlin
Workplace: RemoteFull timeUSD 65,000 - 85,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Customer success","Analytical skills","Data-driven decision-making","Project management","Stakeholder communication"]

Manage a portfolio of European customer accounts for an ESG supply chain impact intelligence platform. Consult clients to design and improve data-collection programs aligned to sustainability goals, monitor performance and growth, and serve as the primary customer contact. Partner with Product, Education, and Customer Support to improve customer experience and strengthen the Customer Success organization while onboarding and training clients and stakeholders.

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FursaFursa
Worldly
Worldly
1 week ago

Customer Success Manager | Sustainability | Fashion Supply Chains

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage a portfolio of European customer accounts for an ESG supply chain impact intelligence platform. Consult clients to design and improve data-collection programs aligned to sustainability goals, monitor performance and growth, and serve as the primary customer contact. Partner with Product, Education, and Customer Support to improve customer experience and strengthen the Customer Success organization while onboarding and training clients and stakeholders.
Location: Portugal, Paris, Spain, London, Italy, Berlin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a client portfolio, ensuring customers generate maximum value from tools and services.
  • •Consult with clients to understand context and challenges, and design data collection programs supporting sustainability goals.
  • •Assess and monitor client programs to drive growth and improve performance.
  • •Onboard and train clients, their supply chain partners, and other program stakeholders.
  • •Serve as the primary customer contact and coordinate workflows between customer teams and Worldly’s support and product teams.
Travel: Medium travel

Pay and Benefits

Salary: USD 65,000 - 85,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceRetirement MatchingEquityPaid LeaveEquipment Stipends

Key Requirements

  • •3–5 years in a customer success or client services organization.
  • •Hands-on experience with consumer goods and/or fashion supply chains.
  • •Background in sustainability.
  • •Experience in a fast-paced, high-growth technology/SaaS environment navigating ambiguity.
  • •Strong analytical skills and proven complex project management across multiple customer relationships.
Experience:3-5 yearsSaaSSustainabilityFashion supply chainsESGConsumer goods
Skills:Customer successAnalytical skillsData-driven decision-makingProject managementStakeholder communication
Tech Stack:HubspotClaude CoworkMicrosoft OfficeGoogle SuiteProject management softwareCustomer success software

Company Brief

Worldly
Provides cross-border payment and payout solutions for businesses, enabling international transfers, multi-currency accounts, and local payouts to contractors and employees to simplify global payments and payroll operations.
Industry: Fintech Infrastructure
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