Joinroot

13 hours ago

Information Technology Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Support end users across Root with Level 1 IT help desk services, including hardware setup, imaging, and diagnostics for Mac and PC devices. Triage, resolve, or escalate issues using an enterprise ticketing system for both local and remote users, and develop knowledge base entries for recurring undocumented problems. Assist with hardware asset management, user guide/documentation, and participate in a shared on-call rotation in Root’s Columbus, OH headquarters.

Location: Columbus

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide Level 1 support, including hardware setup, imaging, and diagnostics
•Deliver technical assistance to end users for client-side applications
•Identify, isolate, and resolve or escalate IT issues as appropriate
•Use an enterprise ticketing system to manage and resolve issues for local and remote users
•Proactively create knowledge base entries and assist with hardware asset management

Pay and Benefits

Salary: USD 61,800 - 70,000 annually

Key Requirements

•2+ years in a technical support/help desk role in an office environment
•Comfort supporting both Mac and PC platforms, including imaging, troubleshooting, and remote issue resolution
•Knowledge of working with enterprise ticketing systems
•Familiarity with enterprise tools to manage Windows and Apple ecosystems
•Strong verbal and written communication skills and ability to work in a fast-paced environment

Experience:2+ years

Skills:CommunicationProblem-solvingAutomation mindsetAdaptabilityCustomer service mindset

Tech Stack:MacPCImagingEnterprise ticketing systemsWindowsApple

Company Brief

Joinroot

Provides homeowners and renters insurance through a digital, mobile-first platform that offers personalized policies, streamlined quoting, and claims handling designed for modern consumers seeking straightforward coverage and competitive pricing.

Industry: InsurTech

Website

Loading job details...

Preparing the role view and application actions.

Joinroot

13 hours ago

Information Technology Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Columbus

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide Level 1 support, including hardware setup, imaging, and diagnostics
•Deliver technical assistance to end users for client-side applications
•Identify, isolate, and resolve or escalate IT issues as appropriate
•Use an enterprise ticketing system to manage and resolve issues for local and remote users
•Proactively create knowledge base entries and assist with hardware asset management

Pay and Benefits

Salary: USD 61,800 - 70,000 annually

Key Requirements

•2+ years in a technical support/help desk role in an office environment
•Comfort supporting both Mac and PC platforms, including imaging, troubleshooting, and remote issue resolution
•Knowledge of working with enterprise ticketing systems
•Familiarity with enterprise tools to manage Windows and Apple ecosystems
•Strong verbal and written communication skills and ability to work in a fast-paced environment

Experience:2+ years

Skills:CommunicationProblem-solvingAutomation mindsetAdaptabilityCustomer service mindset

Tech Stack:MacPCImagingEnterprise ticketing systemsWindowsApple

Company Brief

Joinroot

Industry: InsurTech

Website