NTT

1 day ago

Desktop Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide on-site desktop support for customer environments in Pataskala, Ohio, handling installation, troubleshooting, repair, and maintenance of desktops, notebooks, and peripherals. You’ll perform Windows imaging/deployment and software installation, approve operational quality of devices and printers, and serve as a liaison with customers on technical and administrative issues. The role also includes incident management/service desk support using ServiceNow, plus basic break-fix and end-user instruction for Windows operation.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Install, implement, maintain, troubleshoot, and repair desktops, notebooks, and associated peripherals on-site and/or remotely.
•Use Windows troubleshooting and imaging/deployment to support software installation.
•Serve as the company liaison with customers on administrative and technical matters.
•Provide technical support and incident management/service desk functions using ServiceNow.
•Review, troubleshoot, and approve operational quality desktops, notebooks, printers, and peripherals; perform basic break/fix and maintenance.

Pay and Benefits

Salary: USD 29.8 - 37.28 hourly

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kDisabilityEmployee AssistanceFlexible Spending

Key Requirements

•5+ years of desktop/technical support experience.
•A+ Certification.
•Strong troubleshooting skills for desktops, laptops, and related peripherals.
•Knowledgeable of Windows Operating System environment.
•Proven customer service background and ability to understand and follow technical instructions and scripts.

Experience:5+ years

Education:Certification / Diploma

Skills:Customer serviceCommunicationTroubleshootingInterpersonal skillsTeamwork

Certifications:A+

Tech Stack:WindowsServiceNow

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT