D&T Global AMS Executive (Amman, JO)

Aramex
Amman
Full timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Listening","Interpersonal skills","Attention to detail","Written communication","Root cause documentation"]

Integrate into the global Express Digital & Technology end-user support team, providing L1/Tier 1 resolution for technical queries and day-to-day issues across the GSO and Aramex network. Monitor and resolve end-user support tickets within SLAs, communicate with stakeholders throughout resolution, maintain product/system knowledge, and support onsite or remote product implementations. Build and share documentation and a knowledge base, identify recurring issues, and help improve KPIs and efficiency.

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Aramex
Aramex
18 hours ago

D&T Global AMS Executive (Amman, JO)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Integrate into the global Express Digital & Technology end-user support team, providing L1/Tier 1 resolution for technical queries and day-to-day issues across the GSO and Aramex network. Monitor and resolve end-user support tickets within SLAs, communicate with stakeholders throughout resolution, maintain product/system knowledge, and support onsite or remote product implementations. Build and share documentation and a knowledge base, identify recurring issues, and help improve KPIs and efficiency.
Location: Amman
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Manage and resolve technical queries and day-to-day issues across the GSO and Aramex network.
  • •Monitor, respond to, and resolve end-user technical support tickets within agreed business SLAs.
  • •Communicate effectively with stakeholders throughout the ticket resolution cycle.
  • •Maintain comprehensive knowledge of Express Technology products and ensure customer expectations are met.
  • •Support product implementations when needed and participate in internal product testing for enhancements.

Key Requirements

  • •University degree in a technology-related field (Computer Science, Engineering, Information Technology).
  • •Up to 2 years of experience in L1/Tier 1 end-user support and knowledge of ticketing systems (desirable).
  • •Proficiency in Microsoft SQL (T-SQL) is required.
  • •Knowledge of system integrations and APIs is a plus.
  • •Knowledge of or certifications in ITIL is a plus; ability to analyze recurring issues and document root causes.
Experience:End-user supportTicketing systemsITILExpress shipping and distribution
Education:Bachelor's
Skills:ListeningInterpersonal skillsAttention to detailWritten communicationRoot cause documentation
Certifications:ITIL
Languages:English
Tech Stack:Microsoft SQLT-SQLAPIs

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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