Operations Manager, UTR, Amazon Now

Amazon MENA
Dubai
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 1+ yearsEducation: bachelorsSkills: ["Leadership","Stakeholder management","Continuous improvement","Root cause analysis","Data integrity"]

Lead cluster-level operational indexing and performance tracking for Amazon Now, managing dark stores and building a team to run day-to-day operations and programs. Own the monitoring and indexing of key operational metrics across city networks, ensuring data integrity for dashboards and leadership reporting. Support root-cause analysis for operational defects and SLA breaches, coordinate timely data updates with store teams, and drive continuous improvement by spotting trends in network health and performance.

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FursaFursa
Amazon MENA
Amazon MENA
1 month ago

Operations Manager, UTR, Amazon Now

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead cluster-level operational indexing and performance tracking for Amazon Now, managing dark stores and building a team to run day-to-day operations and programs. Own the monitoring and indexing of key operational metrics across city networks, ensuring data integrity for dashboards and leadership reporting. Support root-cause analysis for operational defects and SLA breaches, coordinate timely data updates with store teams, and drive continuous improvement by spotting trends in network health and performance.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage dark stores and hire, develop, and lead a team for day-to-day operations and programs.
  • •Collaborate with multiple stakeholders and launch dark stores.
  • •Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks.
  • •Maintain data integrity for operational dashboards and reporting systems used by leadership.
  • •Support root cause analysis for operational defects and SLA breaches and coordinate with store operations teams for timely data updates.

Key Requirements

  • •Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
  • •3+ years of performance metrics, process improvement, or lean techniques experience.
  • •1+ years of performance metrics, process improvement, or lean techniques experience.
  • •Experience working flexible shifts including weekends, nights, and/or holidays.
  • •Ability to manage dark stores and lead day-to-day operations/programs.
Experience:1+ yearsPerformance metricsProcess improvementLean
Education:Bachelor's
Skills:LeadershipStakeholder managementContinuous improvementRoot cause analysisData integrity

Company Brief

Amazon MENA
Amazon MENA operates Amazon.ae, Amazon's e-commerce marketplace for the United Arab Emirates. It offers a wide range of products, fulfillment, delivery, and customer service for consumers and third-party sellers across the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn