Customer Service Agent

flyadeal
Jeddah
Full timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Time management","Teamwork"]

Handle inbound calls for customers, communicating policies and procedures clearly while resolving complaints and managing flight disruption support. Maintain accurate data entry in flyadeal systems and ensure product, service, and campaign knowledge is up to date. Meet productivity, care, and revenue targets, escalate issues to management when needed, and contribute to a positive “Customer First” customer experience in the CEC.

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FursaFursa
flyadeal
flyadeal
2 days ago

Customer Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle inbound calls for customers, communicating policies and procedures clearly while resolving complaints and managing flight disruption support. Maintain accurate data entry in flyadeal systems and ensure product, service, and campaign knowledge is up to date. Meet productivity, care, and revenue targets, escalate issues to management when needed, and contribute to a positive “Customer First” customer experience in the CEC.
Location: Jeddah
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Contribute to a positive “Customer First” environment within the CEC.
  • •Handle inbound calls without delay, communicate flyadeal policies and procedures, and optimize revenue opportunities.
  • •Resolve customer concerns by maintaining accurate data entry in flyadeal systems and within established guidelines.
  • •Escalate issues to management for further review immediately when required.
  • •Support flight disruption actions and system admin (including queue management and cancelled flight processing).

Key Requirements

  • •Bachelor’s Degree or High School
  • •Customer Service and calls handling
Experience:Airlines/aviation
Education:High School
Skills:CommunicationCustomer serviceTime managementTeamwork
Tech Stack:Microsoft Office

Company Brief

flyadeal
flyadeal is a Saudi low-cost carrier offering domestic and regional flights, focused on affordable travel options and high-frequency routes. It operates a modern narrow-body fleet and targets budget-conscious leisure and business travelers in the Middle East.
Industry: Airlines
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Jeddah, Saudi Arabia
Founded: 2016
WebsiteLinkedIn