Vultr

2 months ago

RMA Systems Engineer, India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Join Vultr as an RMA Systems Engineer to analyze and resolve hardware and system-level failures across cloud infrastructure. You’ll evaluate GPU/CPU hardware, coordinate on-site remediation with vendors, and drive root-cause analysis, contributing to hardware lifecycle improvements and reliable production environments.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Analyze GPU/CPU hardware failures by evaluating system logs, performance data, firmware behavior, and workload interactions to determine root cause.
•Perform advanced troubleshooting across hardware, firmware, and operating system layers to validate faults and identify appropriate remediation paths.
•Serve as a technical liaison with hardware vendors, providing detailed diagnostic data, interpreting vendor responses, and influencing resolution strategies.
•Coordinate on-site hardware remediation activities based on technical analysis, system impact, and priority, including guiding vendors and internal teams on repair or replacement actions.
•Evaluate software and firmware versions to identify compatibility issues or contributing factors to system failures.

Pay and Benefits

Perks:Health InsurancePaid HolidaysPaid SabbaticalRemote WorkLearning BudgetGym Membership

Key Requirements

•Bachelor’s degree in Business, Supply Chain, Engineering, or related field.
•3–5 years of experience managing RMA processes or hardware logistics in a technical environment.
•Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations.
•Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment.
•Experience in RMA workflows, hardware lifecycle management, or infrastructure support.

Experience:3-5 yearsHardware logisticsRMA processesInfrastructure support

Education:Bachelor's

Skills:JiraConfluenceGPUNVIDIAAMDLinuxVendor portalsMicrocloudDistributed infrastructure

Tech Stack:JiraConfluenceNVIDIAAMDGPULinuxVendor portalsMicrocloudDistributed infrastructure

Company Brief

Vultr

Provides cloud infrastructure services including VPS, dedicated instances, block storage, and bare metal across global data centers. Targets developers and businesses with simple, high-performance, and cost-effective cloud compute and networking solutions.

Industry: Cloud Computing

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: West Palm Beach, United States

Founded: 2014

Website LinkedIn

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Vultr

2 months ago

RMA Systems Engineer, India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Analyze GPU/CPU hardware failures by evaluating system logs, performance data, firmware behavior, and workload interactions to determine root cause.
•Perform advanced troubleshooting across hardware, firmware, and operating system layers to validate faults and identify appropriate remediation paths.
•Serve as a technical liaison with hardware vendors, providing detailed diagnostic data, interpreting vendor responses, and influencing resolution strategies.
•Coordinate on-site hardware remediation activities based on technical analysis, system impact, and priority, including guiding vendors and internal teams on repair or replacement actions.
•Evaluate software and firmware versions to identify compatibility issues or contributing factors to system failures.

Pay and Benefits

Perks:Health InsurancePaid HolidaysPaid SabbaticalRemote WorkLearning BudgetGym Membership

Key Requirements

•Bachelor’s degree in Business, Supply Chain, Engineering, or related field.
•3–5 years of experience managing RMA processes or hardware logistics in a technical environment.
•Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations.
•Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment.
•Experience in RMA workflows, hardware lifecycle management, or infrastructure support.

Experience:3-5 yearsHardware logisticsRMA processesInfrastructure support

Education:Bachelor's

Skills:JiraConfluenceGPUNVIDIAAMDLinuxVendor portalsMicrocloudDistributed infrastructure

Tech Stack:JiraConfluenceNVIDIAAMDGPULinuxVendor portalsMicrocloudDistributed infrastructure

Company Brief

Vultr

Industry: Cloud Computing

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: West Palm Beach, United States

Founded: 2014

Website LinkedIn