Sr. Product Engineer- ArcGIS Monitor

Esri
United States
Workplace: OnsiteFull timeUSD 93,600 - 159,328Function: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Time management","Organizational skills","Customer centricity","Cross-functional collaboration"]

Create and maintain user assistance documentation for enterprise GIS observability on ArcGIS deployments. Collaborate with software engineers and a UA team to write step-by-step workflows, tutorials, help content, and other enablement materials across the software development life cycle. Validate documentation accuracy by running and testing real software workflows, and refine AI-assisted drafts to ensure they remain clear, reliable, and user-focused using modern doc tooling and versioned content workflows.

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FursaFursa
Esri
Esri
1 day ago

Sr. Product Engineer- ArcGIS Monitor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Create and maintain user assistance documentation for enterprise GIS observability on ArcGIS deployments. Collaborate with software engineers and a UA team to write step-by-step workflows, tutorials, help content, and other enablement materials across the software development life cycle. Validate documentation accuracy by running and testing real software workflows, and refine AI-assisted drafts to ensure they remain clear, reliable, and user-focused using modern doc tooling and versioned content workflows.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Collaborate with software engineers to produce and maintain documentation of conceptual topics and step-by-step workflows.
  • •Support multiple user assistance materials, including installed/online help, tutorials, blog articles, videos, and technical enablement content.
  • •Manage documentation throughout the software development life cycle and ensure compliance with release requirements.
  • •Work with a UA team and product development teams to provide usability feedback and functionality input based on real system behavior.
  • •Evaluate AI-generated documentation drafts and use modern documentation tooling to deploy/test workflows that validate accuracy and usability.

Pay and Benefits

Salary: USD 93,600 - 159,328
Perks:Health InsuranceDentalVisionLife Insurance401kProfit-sharingPaid LeavePaid Holidays

Key Requirements

  • •5+ years of professional experience supporting similar user assistance/documentation responsibilities.
  • •Excellent written and verbal communication to convey complex topics clearly and concisely.
  • •Experience with documentation workflows using HTML, XML (DITA), or Markdown.
  • •Experience producing web-based documentation using a versioned/reusable CMS.
  • •Deploy and test software workflows in test environments to validate documentation accuracy, troubleshooting, and workflow alignment.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationTime managementOrganizational skillsCustomer centricityCross-functional collaboration
Tech Stack:HTMLXMLDITAMarkdownCMSAI-assisted authoringAgentic software developmentChatGPTGeminiClaudeGrokScrumGitHubArcGIS EnterpriseArcGIS OnlineWindowsLinuxPostgreSQLSQLPython

Company Brief

Esri
Provides geographic information system (GIS) software, location intelligence, mapping tools, and spatial analytics to governments, businesses, and researchers for visualizing, analyzing, and managing geographic data.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Redlands, United States
Founded: 1969
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn