Customer Success Consultant

Cengage Group
New York, Pennsylvania
Workplace: RemoteFull timeUSD 67,000 - 87,100 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Presentation","Analytical skills","Prioritization","Relationship building"]

Serve as a strategic point of contact for Cengage customers in your assigned territory, building durable relationships across the customer lifecycle. Drive adoption and long-term value by creating tailored success plans, delivering proactive training, and monitoring usage with regular value “health checks.” Use customer data to identify risks, renewal challenges, and upsell opportunities, and advocate for customers to resolve high-severity issues.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cengage Group
Cengage Group
1 month ago

Customer Success Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Serve as a strategic point of contact for Cengage customers in your assigned territory, building durable relationships across the customer lifecycle. Drive adoption and long-term value by creating tailored success plans, delivering proactive training, and monitoring usage with regular value “health checks.” Use customer data to identify risks, renewal challenges, and upsell opportunities, and advocate for customers to resolve high-severity issues.
Location: New York, Pennsylvania
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the designated point of contact for customers and build strong, enduring relationships throughout the customer lifecycle.
  • •Achieve and/or exceed revenue targets by retaining and renewing Cengage customers.
  • •Develop and implement tailored success plans aligned with customer goals to increase product usage.
  • •Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
  • •Advocate for customers during the resolution of high-severity issues and conduct regular health checks to assess value realization.
Travel: Medium travel

Pay and Benefits

Salary: USD 67,000 - 87,100 annually

Key Requirements

  • •5+ years of experience in a Sales or Customer Success role.
  • •Proven ability to quickly learn and master new systems and applications.
  • •Excellent communication and presentation skills.
  • •Strong analytical skills to translate data into actionable insights.
  • •Ability to explain technical concepts clearly in a business-friendly manner.
Experience:Educational technologyHigher educationLearning management systems
Education:Bachelor's
Skills:CommunicationPresentationAnalytical skillsPrioritizationRelationship building
Tech Stack:Learning Management Systems (LMS)MindTapCengage Unlimited

Company Brief

Cengage Group
Global education and learning company providing textbooks, digital course materials, online learning platforms, and instructional solutions for higher education, K–12, and workforce training programs.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Boston, United States
Founded: 2007
WebsiteLinkedIn