Specialist, Operations Excellence (Bangkok, Praves, TH)

Pandora Group
Bangkok
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Independent work","Accountability","Self-driven","Presentation & facilitation","Problem-solving"]

Serve as a subject matter expert for operational business processes and systems, ensuring stable day-to-day operations and effective user support. Troubleshoot issues across platforms such as Microsoft Dynamics 365 (AX), SAP, WMS (Hardis/REFLEX), and TMS (Centiro/CENTIRO), and partner with Operations, Super Users, Product Teams, and IT on enhancements, UAT, deployment, and HyperCare. Drive standardization, automation, continuous improvement, and knowledge transfer through SOPs, training materials, and performance dashboards.

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FursaFursa
Pandora Group
Pandora Group
4 days ago

Specialist, Operations Excellence (Bangkok, Praves, TH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a subject matter expert for operational business processes and systems, ensuring stable day-to-day operations and effective user support. Troubleshoot issues across platforms such as Microsoft Dynamics 365 (AX), SAP, WMS (Hardis/REFLEX), and TMS (Centiro/CENTIRO), and partner with Operations, Super Users, Product Teams, and IT on enhancements, UAT, deployment, and HyperCare. Drive standardization, automation, continuous improvement, and knowledge transfer through SOPs, training materials, and performance dashboards.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Act as SME to support assigned business processes and systems for stable day-to-day operations and user adoption.
  • •Provide first-line business and system support across operational systems including Microsoft Dynamics 365 (AX), SAP, WMS (Hardis/REFLEX), TMS (Centiro/CENTIRO), IIS, and related distribution systems.
  • •Investigate, troubleshoot, and resolve system and process issues in collaboration with technical support teams.
  • •Support system enhancements end-to-end, including requirements gathering, UAT, deployment, and HyperCare activities.
  • •Drive process standardization, automation, continuous improvement, and knowledge transfer through training, SOPs, work instructions, and operational reporting.

Key Requirements

  • •Bachelor’s degree in Information Technology, Logistics & Supply Chain Management, Industrial Management, Engineering, or a related field.
  • •Minimum 3 years of experience in operations management, project management, or a related field.
  • •Independently work with high accountability and drive continuous self-development.
  • •Strong problem-solving and ability to identify process improvement areas.
  • •Proficiency with SAP and operational systems (including Microsoft Dynamics 365/AX, WMS, and TMS), plus good communication in Thai and English.
Education:Bachelor's in Information Technology, Logistic & Supply Chain Management, Industrial Management, Engineering or related field
Skills:Independent workAccountabilitySelf-drivenPresentation & facilitationProblem-solving
Languages:ThaiEnglish
Tech Stack:SAPMicrosoft Dynamics 365 (AX)WMS (Hardis)WMS (REFLEX)TMS (Centiro)TMS (CENTIRO)IISPowerBIMicrosoft OfficeUATDeploymentHyperCareSOPsDashboards

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website