Customer Support Representative (Dubai, AE)

Wasl
Dubai
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Communication","Attention to detail","Compliance","Adaptability"]

Handle customer inquiries and operational support for Property Management, Lands, Freehold, and Wasl Community Management across walk-ins, calls, emails, and portals. Process leasing and ownership transactions, including renewals, terminations, SPA issuance, Ejari, DLD-related steps, and resale NOCs. Maintain accurate system updates and documentation verification, coordinate payment posting and reconciliations with Finance, and ensure SLA compliance and regulatory adherence while supporting digital platform usage.

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FursaFursa
Wasl
Wasl
1 day ago

Customer Support Representative (Dubai, AE)

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Last checked: 2 hours agoStatus: Live

Job Summary

Handle customer inquiries and operational support for Property Management, Lands, Freehold, and Wasl Community Management across walk-ins, calls, emails, and portals. Process leasing and ownership transactions, including renewals, terminations, SPA issuance, Ejari, DLD-related steps, and resale NOCs. Maintain accurate system updates and documentation verification, coordinate payment posting and reconciliations with Finance, and ensure SLA compliance and regulatory adherence while supporting digital platform usage.
Location: Dubai
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer inquiries for PM, Lands, Freehold, and WCM via walk-ins, calls, emails, and portals while maintaining SLA compliance.
  • •Process residential and commercial leases, renewals, terminations, and land main lease renewal and sublease transactions.
  • •Support SPA issuance, DLD payment & registration, resale NOCs, and UAE PASS digital signature processes for Freehold and PM.
  • •Manage WCM service charge posting and change of ownership account in SAP, ensuring accurate documentation verification and system updates.
  • •Coordinate with Finance on payment postings, refunds, and reconciliations for payments including cheques, CDM, CyberSource, and Noqodi.

Key Requirements

  • •High School Diploma or a Bachelor’s Degree in Business Administration or a related field.
  • •Minimum 2 years of experience in customer service, leasing, Freehold, or property management operations.
  • •Proficiency in SAP and CRM operations, including processing transactions and customer records.
  • •Knowledge of leasing and Freehold processes (PM, Lands, and Freehold) and familiarity with Ejari and DLD procedures.
  • •Desirable: experience with UAE PASS and digital service channels, plus familiarity with payment gateways and payment coordination.
Experience:2+ yearsCustomer serviceReal estateProperty managementLeasingFreehold
Education:
Skills:Customer serviceCommunicationAttention to detailComplianceAdaptability
Tech Stack:SAPCRMUAE PASSEjariDLDRERACyberSourceNoqodiCDMPortalsOnline transactions

Company Brief

Wasl
Wasl is a Dubai-based real estate developer and asset manager owning, developing and managing residential, commercial, retail, logistics and hospitality properties across the Emirate, focused on long-term property management and urban development.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2008
WebsiteLinkedIn