Moniepoint Group

4 days ago

Implementation Officer (Kano)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the high-touch onboarding of new retail customers to help them adopt Moniebook POS quickly and confidently. Design onboarding plans with clear milestones, guide product setup, deliver one-on-one and group training, and monitor usage to intervene with targeted support for at-risk customers. Troubleshoot issues, keep accurate CRM/CS records, and deliver well-documented handoffs to account managers while capturing customer feedback to improve onboarding and product.

Location: Nigeria

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Create and execute tailored onboarding plans with milestones, timelines, and success metrics from signup to operational usage
•Guide customers through initial Moniebook POS setup and configuration
•Deliver live one-on-one and group training on core features, best practices, and workflows
•Monitor usage data and adoption signals to identify at-risk customers and provide targeted support
•Troubleshoot onboarding issues, document interactions in CRM/CS tools, and execute a well-documented handoff to account managers

Pay and Benefits

Perks:PensionHealth InsuranceAnnual Bonus

Key Requirements

•2-4 years of experience in customer onboarding, customer success, implementation, or account management (preferably in SaaS, retail technology, or POS systems)
•Must have completed NYSC or possess a valid exemption/exclusion certificate
•Proven track record of onboarding customers to software platforms and driving product adoption
•Excellent communication and presentation skills, with the ability to train diverse audiences
•Bachelor's degree in Business, Technology, Communication, or a related field (or equivalent work experience)

Experience:2-4 yearsSaaSRetail technologyPOS systems

Education:Bachelor's in Business, Technology, Communication, or related field

Skills:CommunicationPresentationTrainingProblem-solvingAnalytical thinking

Languages:English

Tech Stack:Moniebook POSPOS systemCRMCS platform

Company Brief

Moniepoint Group

Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn

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Moniepoint Group

4 days ago

Implementation Officer (Kano)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Nigeria

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Create and execute tailored onboarding plans with milestones, timelines, and success metrics from signup to operational usage
•Guide customers through initial Moniebook POS setup and configuration
•Deliver live one-on-one and group training on core features, best practices, and workflows
•Monitor usage data and adoption signals to identify at-risk customers and provide targeted support
•Troubleshoot onboarding issues, document interactions in CRM/CS tools, and execute a well-documented handoff to account managers

Pay and Benefits

Perks:PensionHealth InsuranceAnnual Bonus

Key Requirements

•2-4 years of experience in customer onboarding, customer success, implementation, or account management (preferably in SaaS, retail technology, or POS systems)
•Must have completed NYSC or possess a valid exemption/exclusion certificate
•Proven track record of onboarding customers to software platforms and driving product adoption
•Excellent communication and presentation skills, with the ability to train diverse audiences
•Bachelor's degree in Business, Technology, Communication, or a related field (or equivalent work experience)

Experience:2-4 yearsSaaSRetail technologyPOS systems

Education:Bachelor's in Business, Technology, Communication, or related field

Skills:CommunicationPresentationTrainingProblem-solvingAnalytical thinking

Languages:English

Tech Stack:Moniebook POSPOS systemCRMCS platform

Company Brief

Moniepoint Group

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn