Customer Happiness Ambassador

Cozey
Montreal
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer-first mindset","Problem-solving","Communication","Multitasking","Adaptability"]

Deliver outstanding customer service by handling emails, live chats, phone calls, and video consultations. Become a product expert to support customers with accurate guidance on launches, promotions, and orders. Resolve issues efficiently around checkout and product assembly, proactively follow up after interactions, and collaborate with the operations team to manage special orders. Continuously identify process improvements and adapt quickly while multitasking in a fast-growing e-commerce environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cozey
Cozey
1 month ago

Customer Happiness Ambassador

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver outstanding customer service by handling emails, live chats, phone calls, and video consultations. Become a product expert to support customers with accurate guidance on launches, promotions, and orders. Resolve issues efficiently around checkout and product assembly, proactively follow up after interactions, and collaborate with the operations team to manage special orders. Continuously identify process improvements and adapt quickly while multitasking in a fast-growing e-commerce environment.
Location: Montreal
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage customers via emails, live chat, social media, phone calls, and video consultations to provide excellent service.
  • •Stay up-to-date on products, launches, and promotions to deliver informed support.
  • •Resolve customer concerns related to orders, checkout, and product assembly efficiently and professionally.
  • •Proactively follow up with customers after interactions to ensure a great experience.
  • •Collaborate with the operations team to manage and fulfill special orders and implement process improvements.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •1+ year of customer service experience with strong performance results.
  • •Comfort working with innovative technologies, including AI tools like ChatGPT.
  • •Bilingual proficiency in English and French is essential.
  • •Available from 8AM to 12AM EST, 7 days a week (40h/week), with priority for evenings and weekends.
  • •Previous contact center experience is beneficial, though not required.
Experience:1+ yearsE-commerceCustomer support
Skills:Customer-first mindsetProblem-solvingCommunicationMultitaskingAdaptability
Languages:EnglishFrench
Tech Stack:ChatGPT

Company Brief

Cozey
Direct-to-consumer brand offering smart home and sleep products, including app-controlled heating blankets and sleep accessories designed to provide personalized warmth and comfort. Sells through its website and supports products with companion mobile apps and customer service.
Industry: Smart Home Devices
Website