General Dynamics

1 day ago

Operations 24x7 Support Technician-Sun – Weds(alt) 1730-0530ET

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide first-line support for a mission-critical, 24x7 enterprise IT Operations environment, monitoring infrastructure, applications, and services and responding to alerts in real time. Maintain operational awareness, triage and escalate incidents, correlate events across systems, and manage tickets through resolution with clean shift handoffs. Use monitoring/logs and ITSM platforms to identify trends, SOP violations, and performance degradation before outages.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Maintain operational awareness of environment status, risks, and critical services around the clock.
•Monitor infrastructure, applications, and services by responding to alerts from dashboards, logs, and monitoring tools.
•Perform first-line triage of events and incidents, validate alerts, and assess scope and impact.
•Correlate events across multiple systems to recognize patterns, performance anomalies, and early indicators of broader issues.
•Own incidents from creation to resolution: manage and update tickets, coordinate with Tier 2/Tier 3 technicians, and ensure clean shift handoffs.

Pay and Benefits

Salary: USD 106,250 - 143,750 annually

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•At least 3 years of relevant IT experience in operations, network operations center, systems administration, or similar support role.
•Working knowledge of Windows and Linux server administration, plus basic understanding of networking, storage, and virtualization.
•Experience with enterprise monitoring and logging tools such as SolarWinds, Splunk, Nagios, or BMC (or similar).
•Experience with IT service management platforms such as ServiceNow (or equivalent) including ticket creation, updates, and workflow.
•DoD 8140 IAT Level II certification (or equivalent) and ability to obtain it within a defined period; Top Secret/SCI clearance required.

Experience:5+ years

Skills:CommunicationDocumentationCollaborationIncident triageService-oriented mindset

Certifications:DoD 8140 IAT Level II

Tech Stack:Microsoft WindowsUnix SystemsSolarWindsSplunkNagiosBMCServiceNowITILITSMDashboardsMonitoring toolsLogsStorage solutionsVirtualization

Eligibility

Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 day ago

Operations 24x7 Support Technician-Sun – Weds(alt) 1730-0530ET

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Maintain operational awareness of environment status, risks, and critical services around the clock.
•Monitor infrastructure, applications, and services by responding to alerts from dashboards, logs, and monitoring tools.
•Perform first-line triage of events and incidents, validate alerts, and assess scope and impact.
•Correlate events across multiple systems to recognize patterns, performance anomalies, and early indicators of broader issues.
•Own incidents from creation to resolution: manage and update tickets, coordinate with Tier 2/Tier 3 technicians, and ensure clean shift handoffs.

Pay and Benefits

Salary: USD 106,250 - 143,750 annually

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•At least 3 years of relevant IT experience in operations, network operations center, systems administration, or similar support role.
•Working knowledge of Windows and Linux server administration, plus basic understanding of networking, storage, and virtualization.
•Experience with enterprise monitoring and logging tools such as SolarWinds, Splunk, Nagios, or BMC (or similar).
•Experience with IT service management platforms such as ServiceNow (or equivalent) including ticket creation, updates, and workflow.
•DoD 8140 IAT Level II certification (or equivalent) and ability to obtain it within a defined period; Top Secret/SCI clearance required.

Experience:5+ years

Skills:CommunicationDocumentationCollaborationIncident triageService-oriented mindset

Certifications:DoD 8140 IAT Level II

Tech Stack:Microsoft WindowsUnix SystemsSolarWindsSplunkNagiosBMCServiceNowITILITSMDashboardsMonitoring toolsLogsStorage solutionsVirtualization

Eligibility

Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn