Call Center Senior Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Coaching and mentoring","Objection handling","Multitasking","Team support"]

Handle complex, high-value sales calls and serve as an SME for the team, providing floor support and escalation handling. Coach and mentor agents, monitor call quality, and deliver feedback to improve performance. Assist with onboarding and training, and track team and individual results using reporting and dashboards. Work in a US–Canada night-shift schedule with a work-from-office model and transportation support for night shifts.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 39 minutes agoStatus: Live

Job Summary

Handle complex, high-value sales calls and serve as an SME for the team, providing floor support and escalation handling. Coach and mentor agents, monitor call quality, and deliver feedback to improve performance. Assist with onboarding and training, and track team and individual results using reporting and dashboards. Work in a US–Canada night-shift schedule with a work-from-office model and transportation support for night shifts.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Handle complex, high-value sales calls.
  • •Act as an SME and provide floor support to agents.
  • •Coach and mentor team members.
  • •Monitor call quality and provide feedback.
  • •Handle escalations and critical cases, and support reporting/dashboards, onboarding, and training.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRrspDisabilityRewards Recognition

Key Requirements

  • •Strong sales experience (telecom/BPO preferred).
  • •Excellent communication skills.
  • •Coaching and mentoring ability.
  • •Strong objection handling skills.
  • •Ability to multitask under pressure.
Experience:3-5 yearsBPOSales
Skills:CommunicationCoaching and mentoringObjection handlingMultitaskingTeam support

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn