1 day ago

Training Specialist, PX & Patient Coordinators

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Design, facilitate, and continuously improve live and scalable training for Patient Experience (PX) and Inside Sales (Patient Coordinator) teams. Support new-hire onboarding and remediation through coaching, QA-driven sessions, and targeted performance support. Build and maintain LMS eLearning content, convert SOPs into self-paced modules, and use AI tools to accelerate development. Track training metrics, deliver reports to leadership, and maintain up-to-date curricula aligned with process and compliance changes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Facilitate live new hire training for PX and Patient Coordinator roles, covering systems, processes, call handling, and compliance expectations
•Lead remediation sessions based on QA monitoring, performance trends, or supervisor referral, adapting facilitation to learner needs
•Provide individualized coaching to new hires and tenured agents and partner with QA and team leads to deliver targeted coaching
•Build and maintain LMS content, including eLearning modules, knowledge checks, and job aids; convert SOPs and related materials into structured learning experiences
•Track training data, prepare status updates and training reports for leadership, and maintain accurate training records in line with quality and compliance standards

Pay and Benefits

Salary: USD 70,000 - 75,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeaveCommuter Benefits

Key Requirements

•2+ years of experience in training, learning & development, or instructional design, preferably in healthcare, contact center, or patient services environments
•Experience training revenue-generating teams (inside sales/patient coordinators) where agent performance impacts conversion, revenue, or patient acquisition
•Demonstrated coaching experience delivering 1:1 and small-group coaching that drives behavior change and performance improvement
•Demonstrated experience facilitating live trainings (in-person and virtual) for adult learners
•Hands-on experience building content in an LMS (e.g., Workday) and tracking training metrics with status updates or reports for leadership

Experience:2+ yearsHealthcareContact centerPatient services

Skills:FacilitationCoachingCommunicationData literacyCollaboration

Certifications:ATD CPTDATD APTDPMPCAPMCertified Scrum MasterSix Sigma

Languages:English

Tech Stack:Learning Management System (LMS)WorkdayClaudeGeminiELearningArticulate RiseStorylineAI tools

Company Brief

Natera

Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.

Industry: Diagnostics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Carlos, United States

Founded: 2004

Website LinkedIn

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Natera

1 day ago

Training Specialist, PX & Patient Coordinators

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Facilitate live new hire training for PX and Patient Coordinator roles, covering systems, processes, call handling, and compliance expectations
•Lead remediation sessions based on QA monitoring, performance trends, or supervisor referral, adapting facilitation to learner needs
•Provide individualized coaching to new hires and tenured agents and partner with QA and team leads to deliver targeted coaching
•Build and maintain LMS content, including eLearning modules, knowledge checks, and job aids; convert SOPs and related materials into structured learning experiences
•Track training data, prepare status updates and training reports for leadership, and maintain accurate training records in line with quality and compliance standards

Pay and Benefits

Salary: USD 70,000 - 75,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeaveCommuter Benefits

Key Requirements

•2+ years of experience in training, learning & development, or instructional design, preferably in healthcare, contact center, or patient services environments
•Experience training revenue-generating teams (inside sales/patient coordinators) where agent performance impacts conversion, revenue, or patient acquisition
•Demonstrated coaching experience delivering 1:1 and small-group coaching that drives behavior change and performance improvement
•Demonstrated experience facilitating live trainings (in-person and virtual) for adult learners
•Hands-on experience building content in an LMS (e.g., Workday) and tracking training metrics with status updates or reports for leadership

Experience:2+ yearsHealthcareContact centerPatient services

Skills:FacilitationCoachingCommunicationData literacyCollaboration

Certifications:ATD CPTDATD APTDPMPCAPMCertified Scrum MasterSix Sigma

Languages:English

Tech Stack:Learning Management System (LMS)WorkdayClaudeGeminiELearningArticulate RiseStorylineAI tools

Company Brief

Natera

Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.

Industry: Diagnostics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Carlos, United States

Founded: 2004

Website LinkedIn