Senior Customer Success Manager - Public Sector

Nintex
Washington, United States
Workplace: RemoteFull timeUSD 78,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 5-8 yearsEducation: bachelorsSkills: ["Autonomy","Cross-functional collaboration","Customer advocacy","Risk mitigation","Mentorship"]

Drive product adoption, value realization, and retention across a complex public-sector customer portfolio. You will use usage telemetry, adoption signals, and actionable insights to manage customer health, prioritize interventions, and mitigate renewal risk. Own onboarding and enablement for strategic accounts, deliver executive-ready scorecards, lead high-severity escalations, and develop success plays that support renewals, expansion, and modernization through cross-functional collaboration.

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FursaFursa
Nintex
Nintex
21 hours ago

Senior Customer Success Manager - Public Sector

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Last checked: 3 hours agoStatus: Live

Job Summary

Drive product adoption, value realization, and retention across a complex public-sector customer portfolio. You will use usage telemetry, adoption signals, and actionable insights to manage customer health, prioritize interventions, and mitigate renewal risk. Own onboarding and enablement for strategic accounts, deliver executive-ready scorecards, lead high-severity escalations, and develop success plays that support renewals, expansion, and modernization through cross-functional collaboration.
Location: Washington, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Co-create success plans aligned to customer goals and long-term value realization, using executive-ready, telemetry-driven insights.
  • •Lead onboarding and early adoption for complex or strategic customers, including 30/90-day check-ins and issue resolution across internal teams.
  • •Track usage, adoption, and customer health to highlight ROI, gaps, opportunities, and renewal risks at scale.
  • •Support renewals with strategic, data-driven insights; run monthly health reviews and turnaround/recovery plays for churn signals.
  • •Mentor and coach CSMs on value storytelling and success execution, and evolve success frameworks and playbooks for scale.

Pay and Benefits

Salary: USD 78,000 - 150,000 annually
Perks:Paid Leave401kParental LeaveWellness Stipend

Key Requirements

  • •Bachelor’s degree in a related field or equivalent combination of education and experience.
  • •5–8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments.
  • •Experience with Salesforce.
  • •Experience with a Customer Success Management platform (plus).
  • •Ability to drive customer outcomes using data-driven insights and telemetry to manage risk and growth.
Experience:5-8 yearsSaaSTechnology environments
Education:Bachelor's
Skills:AutonomyCross-functional collaborationCustomer advocacyRisk mitigationMentorship
Languages:English
Tech Stack:Salesforce

Company Brief

Nintex
Provides a workflow and process automation platform that enables organizations to design, automate, and optimize business processes across systems, with tools for document generation, robotic process automation, and process intelligence.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Bellevue, United States
Founded: 2006
WebsiteLinkedIn