Front Office Supervsior

Minor International
Australia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Coaching","Communication","Guest service","Empathy"]

Lead the daily operations of the front office team at a wellness retreat, supporting the Front Office Manager to deliver warm, seamless guest service from arrival to departure. Coach and mentor team members, oversee bookings and daily procedures, and handle guest feedback with empathy and professionalism. The role runs on a rotating roster across Monday to Sunday with shift times between 7:00am and 11:00pm.

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FursaFursa
Minor International
Minor International
2 days ago

Front Office Supervsior

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead the daily operations of the front office team at a wellness retreat, supporting the Front Office Manager to deliver warm, seamless guest service from arrival to departure. Coach and mentor team members, oversee bookings and daily procedures, and handle guest feedback with empathy and professionalism. The role runs on a rotating roster across Monday to Sunday with shift times between 7:00am and 11:00pm.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Assist in the daily leadership of the front office team to deliver warm, seamless guest service from arrival to departure.
  • •Create a welcoming environment aligned with the retreat’s wellbeing and care values.
  • •Coach and mentor team members to grow skills, confidence, and service delivery.
  • •Handle guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
  • •Oversee front office operations including bookings, reporting, and daily procedures.

Pay and Benefits

Perks:Health InsuranceEap

Key Requirements

  • •2+ years’ experience in a front office or guest-facing role, ideally with supervisory responsibilities.
  • •Proven people leadership with strong people skills and a supportive, team-first mindset.
  • •Exceptional written and verbal communication skills, with a calm and professional presence.
  • •A guest-first approach and passion for delivering meaningful, personalised service.
  • •Experience with front office systems and knowledge of trust accounting processes.
Experience:HospitalityWellness
Skills:LeadershipCoachingCommunicationGuest serviceEmpathy
Languages:English
Tech Stack:Front office systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn