BPO Customer Care Senior Representative

NTT
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Analytical thinking","Problem-solving","Teamwork","Customer service","Attention to detail","Time management","Flexibility"]

Handle inbound customer calls for credit card inquiries, transactions, account maintenance, and Tier 1 online support. Provide courteous, well-informed responses while reading and updating customer information in the system to identify needs and determine next steps. Analyze customer-provided details, follow escalation procedures for complaints, and ensure accurate documentation and complete required call activities. Stay current on program and corporate products while meeting quality service standards.

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FursaFursa
NTT
NTT
5 months ago

BPO Customer Care Senior Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle inbound customer calls for credit card inquiries, transactions, account maintenance, and Tier 1 online support. Provide courteous, well-informed responses while reading and updating customer information in the system to identify needs and determine next steps. Analyze customer-provided details, follow escalation procedures for complaints, and ensure accurate documentation and complete required call activities. Stay current on program and corporate products while meeting quality service standards.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage inbound customer calls for credit card inquiries, transactions, account maintenance, and Tier 1 online support.
  • •Respond to customer inquiries professionally and courteously using accurate, well-informed information.
  • •Read and update customer information in the system while identifying customer needs through customer contact.
  • •Analyze inquiry details and take appropriate next steps; recommend options/solutions using sound judgment and flexibility.
  • •Adhere to escalation procedures, maintain up-to-date program/product knowledge, and complete required documentation and call activities.

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Fluent in English.
  • •Demonstrated analytical and problem-solving skills.
  • •Working knowledge of PCs and strong keyboarding skills (min 25 wpm with 95% accuracy).
  • •Experience working in a call center customer service role; financial services experience is an asset.
Experience:Call centerFinancial services
Skills:CommunicationAnalytical thinkingProblem-solvingTeamworkCustomer serviceAttention to detailTime managementFlexibility
Languages:English
Tech Stack:PCKeyboarding

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn