Customer Service Delivery Advocate

Carvana
Texas
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Safety awareness","Attention to detail","Communication","Reliability"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring each delivery is safe and vehicle-ready. Load and unload vehicles, inspect haulers regularly, complete customer paperwork, and enter thorough notes into the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy while working rotating days and assigned shift hours.

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FursaFursa
Carvana
Carvana
2 days ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, ensuring each delivery is safe and vehicle-ready. Load and unload vehicles, inspect haulers regularly, complete customer paperwork, and enter thorough notes into the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy while working rotating days and assigned shift hours.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles and regularly inspect the car-hauler to ensure safe-to-drive condition.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Support rotating schedule availability across 7 days a week within assigned shift hours.

Pay and Benefits

Salary: USD 17 - 19 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquityWellness Stipend

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Deliver vehicles to customers’ doors and safely load/unload and inspect vehicles/haulers.
  • •Ability to perform physically demanding tasks, including reaching, kneeling, crouching, climbing, balancing, and lifting/pushing/pulling up to 50 lbs.
  • •Must be able to read, write, speak, and understand English.
  • •Must pass a drug test, obtain a DOT Medical Card, be at least 21, and possess a valid driver’s license.
Experience:2+ years
Skills:Customer serviceSafety awarenessAttention to detailCommunicationReliability
Licenses:NotaryChauffeur's licenseVehicle Verifier licenseSalesperson licenseValid driver's license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn