Airport Services Officer - HAM

Emirates Group
Hamburg
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Relationship-building","Sound judgement","Coaching","Performance management support","Operational problem-solving"]

Manage and administer airport operational and supervisory activities on a shift basis, ensuring compliance with service standards and operational control of documents and information. Monitor and address disruption scenarios such as overbookings, adverse weather, delays, cancellations, and crew flight-time limitations, coordinating necessary remedial actions. Brief and coordinate handling agents and service providers, oversee baggage services expenditure controls, support performance management, and provide ASM coverage with 24/7 emergency availability.

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Emirates Group
Emirates Group
3 days ago

Airport Services Officer - HAM

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Last checked: 8 hours agoStatus: Live

Job Summary

Manage and administer airport operational and supervisory activities on a shift basis, ensuring compliance with service standards and operational control of documents and information. Monitor and address disruption scenarios such as overbookings, adverse weather, delays, cancellations, and crew flight-time limitations, coordinating necessary remedial actions. Brief and coordinate handling agents and service providers, oversee baggage services expenditure controls, support performance management, and provide ASM coverage with 24/7 emergency availability.
Location: Hamburg
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Analyse anticipated operational problems (overbookings, adverse weather, delays/cancellations, crew flight-time limitations) and take remedial actions to minimize disruption impact.
  • •Ensure handling agents, caterers, and service providers are fully briefed on daily operational requirements, and update information as needed.
  • •Control expenditure on damage baggage replacement and lost baggage claims, including delegating baggage claims processing to supervisors/ASAs.
  • •Support the Airport Services Manager with staff annual leave planning and staffing optimization; provide ASM cover in absence with 24/7 emergency availability.
  • •Manage and administer operational/supervisory activities on a shift basis and ensure operational compliance and service standards are maintained.

Pay and Benefits

Perks:13th MonthMeal AllowancePaid LeaveLaundry AllowanceCommuter BenefitsAirport AllowanceLife InsurancePension ContributionAnnual Leave

Key Requirements

  • •3+ years airline industry experience.
  • •5+ years airport operations experience.
  • •3+ years supervisory experience.
  • •Fluent German and fluent English.
  • •Ground operations and passenger handling expertise, including reservations/ticketing/DCS knowledge and DGR/Weight & Balance/Baggage Services knowledge.
Experience:3+ yearsAirline operationsAirport operationsGround operationsPassenger handling
Skills:Relationship-buildingSound judgementCoachingPerformance management supportOperational problem-solving
Languages:GermanEnglish
Tech Stack:ERPDCS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn