Product Support Specialist (Perth, WA, AU, 6000)

Epiroc
Perth
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Critical thinking","Troubleshooting","Problem-solving","Communication","Attention to detail"]

Drive customer project and reliability solutions for hydraulic rock drill products by performing lubrication audits, site observations, installations, commissioning, and ongoing support. Execute projects with accurate data recording, troubleshoot issues, and recommend solutions to improve customer satisfaction, retention, and profitability. Provide product training, document processes, produce timely site reports, and mentor colleagues in service centres while operating efficiently across on-site repair and maintenance activities.

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Epiroc
Epiroc
1 month ago

Product Support Specialist (Perth, WA, AU, 6000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Drive customer project and reliability solutions for hydraulic rock drill products by performing lubrication audits, site observations, installations, commissioning, and ongoing support. Execute projects with accurate data recording, troubleshoot issues, and recommend solutions to improve customer satisfaction, retention, and profitability. Provide product training, document processes, produce timely site reports, and mentor colleagues in service centres while operating efficiently across on-site repair and maintenance activities.
Location: Perth
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Complete drill rig lubrication audits and site observation reports
  • •Install, commission, and support RDSA products and services
  • •Execute projects with data recording according to project plans
  • •Troubleshoot issues and determine proper solutions
  • •Provide product training and timely site reports, while documenting processes
Travel: Extensive travel

Pay and Benefits

Perks:Paid LeaveHealth Insurance

Key Requirements

  • •Trade Qualification – Diesel Heavy Earthmoving Mechanic/Plant Mechanic – Heavy Duty/Mechanical
  • •Drivers Licence
  • •Senior First Aid
  • •Underground mining industry knowledge with processes associated with hydraulic rock drilling (desirable)
  • •Computer literacy in Word, Outlook, Excel, Publisher and PowerPoint, plus strong written and verbal reporting skills
Experience:MiningUnderground mining
Skills:Critical thinkingTroubleshootingProblem-solvingCommunicationAttention to detail
Licenses:Drivers Licence
Tech Stack:WordOutlookExcelPublisherPowerPoint

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn