Writer

5 months ago

Enterprise AI adoption lead (East)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead adoption-focused customer success for enterprise AI deployments, guiding strategic customers from kickoff to production with activation plays, change management, and executive-aligned programs. Collaborate cross-functionally to accelerate time-to-value, scale repeatable adoption, and demonstrate measurable business impact across Fortune 100 accounts from a NYC hub.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Scale activation frameworks, identifying repeatable customer deployments and building specific plays that balance standardization with customization.
•Lead customer AI program strategy, focusing on change management, AI center of excellence, use case prioritization, and time-to-value.
•Translate technical challenges into solutions through platform guidance and adoption program execution.
•Own customer success plans and strategic relationships, executing business reviews and executive sign-offs, developing C-suite through end user relationships, and managing change resistance.
•Drive platform usage and adoption, implementing champion programs, office hours, dashboards, customized trainings and workshops.

Pay and Benefits

Salary: USD 174,000 - 220,100 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityParental LeaveLearning Budget

Key Requirements

•5-9 years in customer facing roles: customer success, implementation management, solutions consulting with Fortune 100 accounts – a strong record of high-touch service and deep adoption in complex organizations.
•Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes, playbooks, or frameworks that redefine organizational operating structures.
•Comfortable embedding with customers to understand process workflows, business requirements, and adoption barriers.
•Technical aptitude and AI enthusiasm - ability to quickly master complex products, guide customers authoritatively and translate technical concepts into business value for a range of audiences.
•Ability to manage and execute across multiple high-priority projects, simultaneously across a range of customers with varied levels of maturity.

Experience:5-9 yearsAIEnterprise softwareSaaSCustomer success

Skills:CommunicationLeadershipChange managementPresentationStakeholder management

Languages:English

Tech Stack:AILLMsDashboards

Company Brief

Writer

Provides an AI writing platform for enterprises that helps teams create on-brand, high-quality content at scale using customizable style guides, real-time suggestions, and governance controls.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn

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Writer

5 months ago

Enterprise AI adoption lead (East)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Scale activation frameworks, identifying repeatable customer deployments and building specific plays that balance standardization with customization.
•Lead customer AI program strategy, focusing on change management, AI center of excellence, use case prioritization, and time-to-value.
•Translate technical challenges into solutions through platform guidance and adoption program execution.
•Own customer success plans and strategic relationships, executing business reviews and executive sign-offs, developing C-suite through end user relationships, and managing change resistance.
•Drive platform usage and adoption, implementing champion programs, office hours, dashboards, customized trainings and workshops.

Pay and Benefits

Salary: USD 174,000 - 220,100 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityParental LeaveLearning Budget

Key Requirements

•5-9 years in customer facing roles: customer success, implementation management, solutions consulting with Fortune 100 accounts – a strong record of high-touch service and deep adoption in complex organizations.
•Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes, playbooks, or frameworks that redefine organizational operating structures.
•Comfortable embedding with customers to understand process workflows, business requirements, and adoption barriers.
•Technical aptitude and AI enthusiasm - ability to quickly master complex products, guide customers authoritatively and translate technical concepts into business value for a range of audiences.
•Ability to manage and execute across multiple high-priority projects, simultaneously across a range of customers with varied levels of maturity.

Experience:5-9 yearsAIEnterprise softwareSaaSCustomer success

Skills:CommunicationLeadershipChange managementPresentationStakeholder management

Languages:English

Tech Stack:AILLMsDashboards

Company Brief

Writer

Provides an AI writing platform for enterprises that helps teams create on-brand, high-quality content at scale using customizable style guides, real-time suggestions, and governance controls.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: New York, United States

Founded: 2019

Website LinkedIn